Is VIOOH down?

Summary: Certain users are currently unable to log in to VIOOH Trading Manager and VIOOH Automation when selecting the "Continue with JCDecaux" login option, which relies on Microsoft Single Sign-On for authentication. Login attempts made through the "Continue with Viooh.com" option, which relies on Google Single Sign-On, continue to function as expected. Impact: Users authenticating via the "Continue with JCDecaux" option are experiencing failed login attempts to VIOOH Trading Manager and VIOOH Automation. Users authenticating via "Continue with Viooh.com" are not affected. Details: Based on our initial investigation, this issue appears to be related to the Microsoft Single Sign-On authentication integration associated with JCDecaux accounts, rather than an issue with the VIOOH Trading Manager or VIOOH Automation platforms themselves. Workaround: For users who have the "Continue with Viooh.com" login option available on their account, this may be used as a temporary alternative while the issue is being investigated. This workaround is not available to all users, as not all accounts are configured with this login option. Next Steps: This issue has been escalated to the relevant technical team for further investigation into the Microsoft Single Sign-On authentication flow for JCDecaux accounts. We will continue to monitor the situation closely and will provide a further update as soon as additional information becomes available. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue.

Incident Summary VIOOH Operations is aware at this time users unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. Incident Update VIOOH Operations have escalated this issue to JCDecaux Corp IT as a priority, and we are working with teams now to allow us to restore normal service as soon as possible. We apologise for the inconvenience caused by this incident. Next update: Monday 14th September 2026 07:30 UTC+1.

Incident Summary VIOOH Operations was made aware at this users were unable to login with their JCDecaux Single Sign On credentials, impacting access to VIOOH applications & services. No errors were shown to users onscreen, the login attempt would fail and return to user the login screen again. Incident Update VIOOH Operations escalated this issue to JCDecaux Corp IT as a priority. Updates have been completed and full service has now been restored. We apologise for the inconvenience caused throughout this incident.

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Friday 21st August 04:40 UTC+1

Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Wednesday 19th August 04:40 UTC+1

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 06:00 UTC+1

Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 08:00 UTC+1

Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.

Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:15 UTC+1

Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are still working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:45 UTC+1

Incident Summary VIOOH were aware of an overrunning change activity that impacted users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. Incident Resolution VIOOH technical teams worked directly with our third-party vendor to restore full reporting service to VIOOH Trading Manager application, bringing us back to normal operations. Any scheduled reporting that should have been received are being manually triggered by the team. We apologise for any inconvenience caused.

What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 13th August 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 18th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 20th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 13th August 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 25th August 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

Planned maintenance activity has been completed as per schedule. We can ensure that the Applications will now be accessible as usual. If you have any questions, please contact us via VIOOH Client Support Portal .