VIOOH incident

VIOOH Trading Manager - Service Degradation - Insights Reporting

Major Resolved View vendor source →

VIOOH experienced a major incident on August 18, 2026 affecting VIOOH Trading Manager UI (CN) and VIOOH Trading Manager UI (CN) and 1 more component, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2026, 08:43 AM UTC
Resolved
Aug 18, 2026, 09:45 AM UTC
Duration
1h 2m
Detected by Pingoru
Aug 18, 2026, 08:43 AM UTC

Affected components

VIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)VIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UI (CN)VIOOH Trading Manager UIVIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)VIOOH Trading Manager UI (CN)

Update timeline

  1. investigating Aug 18, 2026, 08:43 AM UTC

    Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:15 UTC+1

  2. investigating Aug 18, 2026, 09:19 AM UTC

    Incident Summary VIOOH is aware of an overrunning change activity that is impacting users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. VIOOH technical teams are still working directing with our third-party vendor at this time to restore full reporting service to VIOOH Trading Manager application. We apologise for any inconvenience caused. Next Update: Tuesday 18th August, 09:45 UTC+1

  3. resolved Aug 18, 2026, 09:45 AM UTC

    Incident Summary VIOOH were aware of an overrunning change activity that impacted users from accessing reports located within "Insights" page, and additionally to widgets at the top on "Campaign Management" page. Incident Resolution VIOOH technical teams worked directly with our third-party vendor to restore full reporting service to VIOOH Trading Manager application, bringing us back to normal operations. Any scheduled reporting that should have been received are being manually triggered by the team. We apologise for any inconvenience caused.