VIOOH Outage History

What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 10th September 2026. Start time: 05:00 AM (UTC+1) End time: 07:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production . We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening and how long is it expected to last? Original Date & Time: 10th September 2026, 05:00 (UTC+1) - This has now been changed. New Date & Time: 15th September 2026, 05:00 (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH will be conducting a change activity for the VIOOH Trading Manager application, specifically on the Deal Management page, within the Production environment. How does this affect me? During this change activity, reporting widgets shown at the top of the Deal Management page may be unavailable or show static data results. Once the change has completed the widgets will return to normal, displaying the most up to date information. There will be no further impact on the VIOOH Trading Manager application, and no impact on any platform trading services. When is it happening and how long is it expected to last? This change activity is scheduled for Wednesday, 12 August 2026 Start Time: 11:00 AM UTC+1 End Time: 11:30 AM UTC+1 Overall downtime period: Up to ~30 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What’s changing? We’re releasing a new version of the VIOOH Trading Manager (VTM) Application in Production. How does this affect me? This is required in order to deploy a new version of the VIOOH Trading Manager (VTM) Application in Production. We’ll send a follow-up notification once all activities are completed. Any user-impacting changes will be detailed in the Release Notes, which will be available shortly after deployment on the VIOOH Client Portal under the "Release Notes" section. When is it happening, and how long will it last? The release is scheduled for Thursday 23rd July 2026. Start time: 05:00 AM (UTC+1) End time: 06:00 AM (UTC+1) Estimated downtime: None If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.8) to the Production environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 13th July 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.7) to the Production environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 22nd June 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal .

What’s changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.8) to the UAT (non-production) environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the UAT environment, during the date and time outlined below. When is it happening, and how long will it last? The upgrade is scheduled for Monday, 1st June 2026: Start time: 07:00 (UTC+1) End time: 08:00 (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

Incident Summary VIOOH Operations is aware of an ongoing issue at this time impacting Media Owners from creating and updating programmatic deals, within the VIOOH Trading Manager application. VIOOH teams are investigating this issue as a priority at this time. Next Update Thursday 28th May 10:30 UTC+1

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.7) to the UAT (non-production) environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the UAT environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 20th April 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.6) to the Production environment, as a priority by JCDecaux Brazil. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for on Monday, 2nd March 2026: Start time: 07:00 UTC End time: 08:00 UTC Estimated Downtime: ~60 minutes Please note that this task has a dependency on the VIOOH Automation release for JCDECAUX_BR, which is scheduled for Monday, 2nd March 2026 at 06:00 UTC. We will proceed with Automation API v5.10.6 release only after the above activity has been successfully completed and confirmed.

Dear Media Owners, Please disregard information shared in our recent messages regarding "VIOOH Trading - Reduced POP compliance figures". We have now confirmed this incident did not impact your business.