VIOOH Outage History

What’s changing? VIOOH will be conducting a platform maintenance activity, with the UAT environment. How does this affect me? Clients may experience brief service interruptions, primarily impacting retrieving data within VIOOH applications, during the maintenance window. VIOOH applications & services that could be impacted for a short period of time: VIOOH Trading Manager (TMUI) VIOOH Automation (VA) Normal service will resume automatically once the maintenance has completed. When is it happening and how long is it expected to last? The maintenance activity is scheduled on Tuesday, 28th April 2026: Start time: 03:30 AM (UTC+1) End time: 05:30 AM (UTC+1) Overall Estimated Downtime: 15 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.7) to the UAT (non-production) environment. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation API application within the UAT environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for Monday, 20th April 2026: Start time: 7:00 AM (UTC+1) End time: 8:00 AM (UTC+1) Estimated Downtime: ~60 minutes If you have any questions, please contact us via the VIOOH Client Support Portal.

What's changing? VIOOH RTB player wrapper version upgrade, moving Media Owners from v4 to v5. How does this affect me? VIOOH RTB player wrapper v5 is ready to be launched, in stages, with Media Owners. Stage One Initially on Tuesday 24th March 2026, the new v5 version will be downloaded to all players. The update will not automatically be setup therefore no immediate change will take place on this date. Stage Two VIOOH Technical Operations will extend the testing scope, in agreement with specific Media Owners, before this version is fully activated at a later date. Stage Three The global v5 activation date will be communicated in April 2026, with a date shared in advance notify all Media Owners of the upcoming change . This new VIOOH RTB player wrapper version 5 update includes: Per market and per asset configuration targeting Various fixes and feature enhancements aligned with VIOOH AdController Security updates When is it happening and how long is it expected to last? The deployment for stage one is scheduled for Tuesday, 24th March 2026: Start time: 10:00 AM (UTC) End time: 11:00 AM (UTC) If you have any questions, please contact us via the VIOOH Client Support Portal.

Incident Summary VIOOH Operations has detected an issue with loading the Campaign Management page within VIOOH Trading Manager Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Next Update: Wednesday 11th March 13:00 UTC

Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams are engaged on a bridge call at this time, conducting activities to troubleshoot the issue being experienced and restore full service. Next Actions - VIOOH Technical Teams are actively working on resolving this issue at this time - Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 14:00 UTC

Incident Summary VIOOH Operations detected an issue with loading the Campaign Management and Deal Management, pages within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH Technical Teams are actively working on resolving this issue at this time Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 15:00 UTC

Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams remain engaged on a bridge call at this time, conducting activities to restore full service. Partial recovery for Content Management, which is loading again, intermittent service experience continues for Deal Management. Actions are ongoing at this time to restore full service to the application as soon as possible. Next Actions VIOOH technical teams are actively working on resolving this issue at this time. Following return to normal service, a period of performance & health monitoring will be be undertaken. Next Update: Wednesday 11th March 2026 16:00 UTC

Incident Summary VIOOH Operations detected an issue with loading the Campaign Management page within VIOOH Trading Manager application. Incident Update Technical teams have conducted a series of activities to restore full service. From approximately 15:05 UTC, no further application issues have been identified with the loading of data into Campaign Management, and tests confirm that normal service has been restored. Performance and health monitoring will continue for the next 2 hours, with additional monitoring added to our cloud infrastructure to notify of any change in behaviour. Next Actions VIOOH Operations are now undertaking a period of performance & health monitoring on key services and components. Next Update: Wednesday 11th March 2026 17:30 UTC

What's changing? VIOOH Operations have been requested to release a new version of the VIOOH Automation API (v5.10.6) to the Production environment, as a priority by JCDecaux Brazil. How does this affect me? During this time, the VIOOH Automation API will be temporarily unavailable. Normal service will resume automatically once the upgrade is completed. VIOOH Operations advise all Media Owners not to use the VIOOH Automation application within the Production environment, during the date and time outlined below. When is it happening and how long is it expected to last? The upgrade is scheduled for on Monday, 2nd March 2026: Start time: 07:00 UTC End time: 08:00 UTC Estimated Downtime: ~60 minutes Please note that this task has a dependency on the VIOOH Automation release for JCDECAUX_BR, which is scheduled for Monday, 2nd March 2026 at 06:00 UTC. We will proceed with Automation API v5.10.6 release only after the above activity has been successfully completed and confirmed.

Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Next Actions - VIOOH operations are in contact with the DSP at this time. - VIOOH teams will be actively monitoring trades with The Trade Desk, to ensure we are back to normal operations Next Update Wednesday 25th February 17:30

Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Incident Update Trading has restarted since ~16:10 UTC and VIOOH are continuing to see increase in trading response and auction wins. Next Actions VIOOH Operations are continuing live monitoring activities at this time, and remain in contact with the DSP to confirm the service health and performance of their platform. Next Update Wednesday 25th February 19:00

Incident Summary VIOOH Operations has been made aware that after a routine change that The Trade Desk made they stopped trading with VIOOH. The Trade Desk has rolled back their change and trading has restarted. Impact start time: 14:00 UTC Impact end time: 16:10 UTC A prolonged period was required by TTD to rollback the change made on their platform. Incident Update Trading restarted from ~16:10 UTC and VIOOH are continuing to see increase in trading response and auction wins. VIOOH is awaiting confirmation from The Trade Desk that all performance and monitoring checks have been completed on their side. Next Actions VIOOH Operations are continuing live monitoring activities at this time, and remain in contact with the DSP to confirm the service health and performance of their platform. Next Update Wednesday 25th February 2026, 21:00 UTC

Dear Media Owners, Please disregard information shared in our recent messages regarding "VIOOH Trading - Reduced POP compliance figures". We have now confirmed this incident did not impact your business.