Is Optimizely down?

Content Graph experienced http 500 and 404 errors, which we have remediated. We are continuing to monitor the health of the service closely.

This incident has been resolved and the service has remained healthy

We're aware of an issue where uploads are failing in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). Users trying to upload assets may see an "Upload Error" message, and the upload won't finish. Our Engineering team is investigating right now and is working to find the cause and restore normal upload behavior as quickly as possible. We'll post more details on the investigation soon. We apologize for the disruption and thank you for your patience.

We've identified the cause of the upload failures in Optimizely Content Marketing Platform (CMP) and Digital Asset Management (DAM). The issue is with a third-party service provider that supports file uploads. Their service is currently rejecting upload requests from our platform, which is why users see an "Upload Error" message. Our Engineering team has already contacted the provider and is working with them to restore uploads as quickly as possible. We don't have an estimated time for resolution yet. We'll share another update as soon as we have more information We apologize for the disruption and thank you for your patience.

A fix has been implemented and we're currently monitoring the results.

This incident has been resolved.

We are investigating reports of elevated latency and intermittent errors affecting the CMS editing interface and background scheduled tasks across select DXP environments. We will continue to post updates as they come. Thank you for your understanding and cooperation.

We are continuing to investigate this issue.

We have identified the root cause of the performance degradation and are actively working on a fix. We will share further updates as more information becomes available. Thank you once again for your understanding and cooperation.

System performance has returned to normal levels, and the degradation has subsided. Our team is closely monitoring the environment to ensure continued stability

All services are performing normally and stability has been confirmed throughout the monitoring period.

We are currently investigating an event that is impacting performance of the graphical user interface.

The issue has been identified and a fix is being implemented.

After a new login the problem is solved.

This incident has been resolved.

ODP Reports, campaigns and exports are impacted due to a Snowflake EU incident. Real-time segments are unaffected.

Snowflake services in the EU are returning to normal operation. The data processing lag in ODP has cleared. We are monitoring the situation.

The Snowflake issue affecting the EU region has been resolved. Data processing has caught up, and reports, exports, segments, and campaigns are working normally. Recurring campaigns paused during the incident have resumed, and they have completed their missed runs.