Service Degradation - VIOOH Trading Manager - Campaign Manager Planner

Update timeline

1. investigating Sep 23, 2026, 05:46 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. VIOOH Technical teams are investigating as a priority to restore full service at this time. Next Update: Wednesday 23rd September 2026, 11:00 UTC+1

2. investigating Sep 23, 2026, 11:00 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Once these have been deployed additional testing will be completed, and further service monitoring checks conducted. Next Update: Wednesday 23rd September 2026, 12:00 UTC+1

3. investigating Sep 23, 2026, 11:57 AM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are now undertaking the resolution activities to restore full service. Updates have now been deployed to our non-production environment to validate and confirm service stability. Once this activities have completed, this update will additionally be deployed to the Production environment with further service monitoring checks to be conducted. Next Update: Wednesday 23rd September 2026, 13:00 UTC+1

4. investigating Sep 23, 2026, 01:02 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates have been deployed to our non-production environment to validate and confirm service stability. These validation activities are ongoing at this time, alongside additional configuration updates. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 14:00 UTC+1 (or earlier if there is a significant investigation update to share)

5. investigating Sep 23, 2026, 02:01 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were been deployed to our non-production environment to validate and confirm service stability. These validation activities, and associated troubleshooting, identified an additional configuration change for the application was required. That has now been completed and is being validated at this time. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 15:00 UTC+1 (or earlier if there is a significant investigation update to share)

6. investigating Sep 23, 2026, 02:58 PM UTC

   Incident Summary VIOOH Operations has been made aware of an issue at this time impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may experience errors shown on screen within the Planner, which is impacting normal service. Incident Update VIOOH Technical teams are undertaking the resolution activities to restore full service. Updates were deployed to our non-production environment to validate and confirm service stability. Further troubleshooting was required, which has identified further issues with the service connectivity. This remains a priority investigation and teams are working on this to provide an update as soon as possible and restore full service. Following the completion of all testing activities, these updates will be deployed to the Production environment. We apologise for any inconvenience caused by this issue. Next Update: Wednesday 23rd September 2026, 16:00 UTC+1 (or earlier if there is a significant investigation update to share)

7. investigating Sep 23, 2026, 03:54 PM UTC

   Incident Summary VIOOH Operations were made aware of an issue that was impacting normal service to VIOOH Trading Manager application, specifically with the Campaign Management Planner. Application users may have seen errors on screen within the Planner throughout the day. Incident Resolution VIOOH technical teams investigated as a priority identifying, in stages, a series of updates required to deploy to the service to restore full connectivity. Following the completion of all testing activities, these updates were deployed to the Production environment and have now been validated confirming resolution. We apologise for any inconvenience caused by this issue. VIOOH Operations will internally host a post mortem to obtain series of preventative actions, to remove any potential risk of a repeated issue in future, that could impact the application and associated services.

8. resolved Sep 24, 2026, 02:36 PM UTC

   The reported issue has been resolved. The Applications are now working as expected. If you have any questions, please contact us via VIOOH Client Support Portal.