VIOOH incident
VIOOH Trading Manager - Service Degradation - Insights Reporting
VIOOH experienced a major incident on August 19, 2026 affecting VIOOH Trading Manager UI and VIOOH Trading Manager UI and 1 more component, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 19, 2026, 03:00 AM UTC
Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Next Update: Wednesday 19th August 04:40 UTC+1
- resolved Aug 19, 2026, 04:39 AM UTC
Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 06:00 UTC+1
- identified Aug 19, 2026, 06:00 AM UTC
Incident Summary VIOOH Operations have been made aware of an issue with VIOOH Trading Manager Insights reporting. Data is unable to be shown within Insights section specifically impacting Deal Health dashboard. The issues with the Deal Health reporting dashboards are being investigated as a priority, and we are working with the vendor to restore normal service as soon as possible. There is no impact to the VIOOH Trading Platform throughout, and we continue to observe normal trading activity. We apologise for any inconvenience caused. Incident Update VIOOH Technical teams are continuing to investigate as a priority, with support of our third-party vendors, at this time. Next Update: Wednesday 19th August 08:00 UTC+1
- resolved Aug 19, 2026, 07:32 AM UTC
Incident Summary VIOOH Operations were been made aware of an issue with VIOOH Trading Manager Insights reporting. Data was unable to be shown within Insights section specifically impacting Deal Health dashboard. The issue with the Deal Health reporting dashboard was investigated as a priority, working with our vendors to restore normal service. There is no impact to the VIOOH Trading Platform throughout, and we continued to observe normal trading activity. We apologise for any inconvenience caused.