Is ZoomInfo down?

We are aware of an issue causing latency for job processing when using the Neverbounce platform and Neverbounce API. During this time, jobs may be stuck processing and may not run successfully. Our Engineering teams are actively investigating and working toward a resolution. We appreciate your patience while we resolve this issue.

Our Engineering team has identified the issue causing latency for job processing and implemented a fix. New jobs should run as expected on the Neverbounce platform and API. Jobs that were previously experiencing delays in processing may take some additional time to run as expected. We will continue to monitor the situation and will provide updates as needed. Thank you for your patience while our teams resolved this issue.

The fix implemented by our Engineering team has resolved the issue. Jobs should now consistently be processing as expected on the Neverbounce platform and Neverbounce API. Some previously impacted jobs may still be processing at this time, but should process as expected shortly.

We are currently aware of an issue causing some delays updating call recording status and other data elements in the Chorus UI. Calls are recording, but statuses may continue to show as Live after they have ended. Our engineering team is currently investigating.

A fix has been implemented the data has started to reindex. This may take some time to fully reindex, but we are closely monitoring the results.

The issue impacting Chorus Platform Data display is now resolved. The reindexing is still in progress so there may still be some instances of delayed updates to call status and other elements while this finishes up.

Our Engineering team is aware of and investigating an issue impacting Audiences. During this time, audiences may experience latency when loading, or may not load at all. Users may see errors when trying to access Audiences. Our Engineering teams are actively working to resolve this issue. Thank you for your patience.

Our Engineering team has implemented a fix for this issue and audiences should now be working as expected. Our team is continuing to monitor this fix to ensure the platform is fully operational. Thank you for your patience while our teams worked to resolve this issue.

The issue impacting audiences has been resolved.

We are aware of issues intermittently impacting call recording for some customers. During this time, we will fall back to recording via the bot if your settings allow for that. Our Engineering team is actively investigating this issue and is working to resolve it as soon as possible. At this time, if you do not see the bot joining your call we would recommend recording your calls through your video conference providers recording, you can then manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus

This incident has been resolved.

We are currently investigating an issue impacting GTM Studio Audiences. Our engineering team is actively working on this and we will provide an update shortly.

Our Engineering team is continuing to investigate the issue impacting GTM Studio Audiences. We will post additional updates here as we have them.

We have identified the issue impacting GTM Studio Audiences and have implemented a fix. Our team is currently closely monitoring the results and at this time, GTM Studio Audience services should be restored.

This incident impacting GTM Studio Audiences is now resolved.