Is ZoomInfo down?

We are currently investigating an issue impacting GTM Studio Audiences. Our engineering team is actively working on this and we will provide an update shortly.

Our Engineering team is continuing to investigate the issue impacting GTM Studio Audiences. We will post additional updates here as we have them.

We have identified the issue impacting GTM Studio Audiences and have implemented a fix. Our team is currently closely monitoring the results and at this time, GTM Studio Audience services should be restored.

This incident impacting GTM Studio Audiences is now resolved.

During the time frame of 10:45am to 12:40pm ET a subset of calls may not have been recorded. Our Engineering has resolved this, and calls after 12:40pm ET will be recorded as expected. In addition, you may see delays in call processing through the end of the day. If your meeting was recorded through your video conference provider’s cloud recording, you can manually import the recording file into the Chorus platform. Instructions for this found here: https://help.zoominfo.com/s/article/How-to-Import-a-Recording-Into-Chorus During the impacted time, some users incorrectly received an email notification stating that their calendar integration was disconnected. Your calendar connection remains active and operational; no action is needed on your part. If you do wish to verify or reconnect your calendar, please follow the steps outlined here: https://help.zoominfo.com/s/article/How-to-Connect-and-Sync-Your-Calendar

This incident has been resolved, however you may see delays in call processing through the end of the day.

We are aware of and currently investigating an issue causing processing issues on large list processing including CSV Exports, ListMatch, Audience creation. During this time you may see processing delays/failures when processing large lists/exports within the ZoomInfo Platforms. We will continue to post updates as we have them.

We've identified this List processing issue is due to an issue one of our third party vendors is experiencing. We are both working with our vendor for updates and investigating mitigation strategies on our end where possible. We expect Jobs that experience issues will be queued for retry once the issue is resolved.

We are continuing to work with our vendor while still exploring mitigation strategies on our end. We will continue to post updates as we have them. We appreciate your patience and understanding as we explore solutions and work with our vendor.

We have implemented mitigation steps on our end and are currently monitoring the results. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

This issue has been resolved. Though we don't expect to see many failed jobs, If you do see a failed message please retry that export/list.

Chorus is currently experiencing significant latency, which may prevent users from accessing or navigating the platform. Note: Call joining and recording functionality remains operational. Our Engineering team is actively investigating the issue and working to restore normal platform performance.

The issue impacting Chorus platform performance has been resolved. Our Engineering team has restored normal platform performance, and Chorus is now operating as expected.

This incident has been resolved.

We are aware of and investigating an issue affecting Intent Search in the ZoomInfo platform. Customers may experience errors or unresponsiveness when performing searches that rely on Intent data. Our Engineering teams are diligently investigating the issue and working to restore normal service as quickly as possible.

A fix has been implemented, and we are monitoring the results.

The issue affecting Intent Search has been resolved. Our Engineering team has implemented a fix, and the platform is now operating as expected.