Vetspire Outage History

Vetspire is up right now

There were 8 Vetspire outages since February 11, 2026 totaling 133h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vetspire.com

Minor April 7, 2026

Errors and Limited Access

Detected by Pingoru
Apr 07, 2026, 02:19 PM UTC
Resolved
Apr 07, 2026, 03:57 PM UTC
Duration
1h 37m
Affected: Vetspire UIReportingScheduling
Timeline · 5 updates
  1. investigating Apr 07, 2026, 02:19 PM UTC

    We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

  2. investigating Apr 07, 2026, 02:45 PM UTC

    We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

  3. investigating Apr 07, 2026, 02:55 PM UTC

    We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

  4. monitoring Apr 07, 2026, 03:08 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

  5. resolved Apr 07, 2026, 03:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

Limited Accessibility

Detected by Pingoru
Mar 30, 2026, 07:07 PM UTC
Resolved
Mar 31, 2026, 05:53 PM UTC
Duration
22h 46m
Affected: Vetspire UI
Timeline · 13 updates
  1. investigating Mar 30, 2026, 07:07 PM UTC

    We are investigating reports of limited or unavailable access to Vetspire .

  2. monitoring Mar 30, 2026, 07:26 PM UTC

    We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.

  3. investigating Mar 30, 2026, 08:54 PM UTC

    We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.

  4. investigating Mar 30, 2026, 09:57 PM UTC

    We are continuing to investigate this issue.

  5. investigating Mar 30, 2026, 11:04 PM UTC

    Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available

  6. investigating Mar 30, 2026, 11:59 PM UTC

    We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.

  7. identified Mar 31, 2026, 01:05 AM UTC

    Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.

  8. identified Mar 31, 2026, 01:57 AM UTC

    Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.

  9. monitoring Mar 31, 2026, 01:11 PM UTC

    The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.

  10. monitoring Mar 31, 2026, 02:14 PM UTC

    The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.

  11. monitoring Mar 31, 2026, 03:10 PM UTC

    We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.

  12. monitoring Mar 31, 2026, 04:23 PM UTC

    We are continuing to closely monitor the platform. We will provide further updates throughout the day.

  13. resolved Mar 31, 2026, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

Third-Party AI Provider Anthropic Outage

Detected by Pingoru
Mar 30, 2026, 03:47 PM UTC
Resolved
Mar 30, 2026, 08:30 PM UTC
Duration
4h 43m
Affected: Vetspire AI
Timeline · 4 updates
  1. identified Mar 30, 2026, 03:47 PM UTC

    The third-party AI provider, ANTHROPIC, is currently experiencing an outage that is affecting several PIMS, including Vetspire.

  2. monitoring Mar 30, 2026, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 30, 2026, 07:50 PM UTC

    All scribe notes and patient summaries created during the Anthropic's outage were safely stored and have now been processed. Your scribe notes from recordings created during the outage are now ready for review. You can access them by returning to the Encounter page and syncing your notes.

  4. resolved Mar 30, 2026, 08:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 30, 2026

IDEXX IHD and Reference Lab Partial Outage

Detected by Pingoru
Mar 30, 2026, 03:43 PM UTC
Resolved
Apr 01, 2026, 02:27 PM UTC
Duration
1d 22h
Affected: IDEXX VetConnectPlus & In-House Labs
Timeline · 4 updates
  1. identified Mar 30, 2026, 03:43 PM UTC

    IDEXX is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact IDEXX for more information

  2. monitoring Mar 30, 2026, 08:13 PM UTC

    IDEXX is reporting that a fix has been implemented and they are monitoring the results.

  3. monitoring Mar 31, 2026, 01:09 AM UTC

    IDEXX has reported that a fix has been implemented, and they are continuing to monitor the results.

  4. resolved Apr 01, 2026, 02:27 PM UTC

    This incident has been marked as resolved by Idexx.

Read the full incident report →

Notice March 7, 2026

Partial IDEXX Outage

Detected by Pingoru
Mar 07, 2026, 04:41 PM UTC
Resolved
Mar 07, 2026, 09:28 PM UTC
Duration
4h 47m
Affected: IDEXX VetConnectPlus & In-House Labs
Timeline · 3 updates
  1. investigating Mar 07, 2026, 04:41 PM UTC

    We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.

  2. monitoring Mar 07, 2026, 07:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 07, 2026, 09:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

Sporadic Warning Connection Lost Errors while in encounters

Detected by Pingoru
Feb 25, 2026, 07:42 PM UTC
Resolved
Feb 26, 2026, 01:49 AM UTC
Duration
6h 6m
Affected: Encounters
Timeline · 4 updates
  1. investigating Feb 25, 2026, 07:42 PM UTC

    We are aware of and actively investigating an issue where error messages may appear in Encounters.

  2. identified Feb 25, 2026, 08:10 PM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. monitoring Feb 25, 2026, 09:48 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

  4. resolved Feb 26, 2026, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2026

AI Scribe Issue

Detected by Pingoru
Feb 20, 2026, 06:41 PM UTC
Resolved
Feb 20, 2026, 07:12 PM UTC
Duration
30m
Affected: Vetspire AI
Timeline · 2 updates
  1. investigating Feb 20, 2026, 06:41 PM UTC

    We are currently investigating an issue with AI Scribe.

  2. resolved Feb 20, 2026, 07:12 PM UTC

    A fix has been deployed; we are monitoring closely to ensure full recovery.

Read the full incident report →

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