Vetspire had 50 outages in the last 2 years totaling 805h 6m of downtime — averaging 2.1 incidents per month.
There were 50 Vetspire outages since March 31, 2025 totaling 805h 6m of downtime. Each is summarised below — incident details, duration, and resolution information.
Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.
This incident has been resolved.
We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: vetspire.com/schedule?view=day&openNav=Chat Updated URL: vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
This incident has been resolved.
We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.
The issue has been identified and a fix is being implemented.
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are investigating reports of required providers when scheduling in the Daycare column.
We have identified the cause of this issue and are working to implement a fix.
This incident has been resolved.
We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.
A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.
Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.
A fix has been implemented, and performance has returned to normal. We continue to monitor the platform for any recurrences.
This incident has been resolved.
We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.
We are continuing to monitor the system to ensure stability.
This incident has been resolved; however, we will continue to monitor the system to ensure stability.
We are investigating an issue were Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor.
This incident has been resolved.
We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
This incident has been resolved.
We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.
We have identified the cause of this issue and are working to implement a fix.
We are continuing to work on a fix for this issue.
A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.
This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.
We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.
We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.
We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.
This incident has been resolved.
The third-party AI provider, ANTHROPIC, is currently experiencing an outage that is affecting several PIMS, including Vetspire.
A fix has been implemented and we are monitoring the results.
All scribe notes and patient summaries created during the Anthropic's outage were safely stored and have now been processed. Your scribe notes from recordings created during the outage are now ready for review. You can access them by returning to the Encounter page and syncing your notes.
This incident has been resolved.
IDEXX is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact IDEXX for more information
IDEXX is reporting that a fix has been implemented and they are monitoring the results.
IDEXX has reported that a fix has been implemented, and they are continuing to monitor the results.
This incident has been marked as resolved by Idexx.
We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of and actively investigating an issue where error messages may appear in Encounters.
We have identified the cause of this issue and are working to implement a fix.
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.
This incident has been resolved.
We are currently investigating an issue with AI Scribe.
A fix has been deployed; we are monitoring closely to ensure full recovery.
We have identified the cause of this issue and are working to implement a fix.
This incident has been resolved.
Idexx is currently experiencing delays related to submitting an in house diagnostic order. Please reach out to them with any questions.
Per Idexx, delays in IHD orders are recovering and they are monitoring the recovery.
This incident has been resolved.
Antech is currently experiencing an outage that is affecting multiple PIMS, including Vetspire. Their customer support can be reached at 1-800-872-1001 for more information
This incident has been resolved.
Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact Antech for more information.
This incident has been resolved.
Google Cloud Platform, which powers Vetspire AI Scribe, is currently experiencing degraded performance. We will be re-running the failed jobs so that recordings can be accessed later in the day. We will update this page as more information becomes available from Google.
AI System performance has been improving, and we have reprocessed all failed Scribe jobs. Users can retrieve their recordings and review their clinical notes. We are continuing to monitor the situation to ensure it is fully resolved.
This incident has been resolved.
We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue. - Patient Weight
We are continuing to investigate this issue.
We have identified the cause of this issue and are working to implement a fix.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.