Vetspire Outage History

CardConnect is experiencing service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. They are currently investigating the issue. For any questions, please reach out to CardConnect https://status.cardconnect.com/history

Idexx is currently experiencing an outage affecting several PIMS including Vetspire. This outage affects the ability to order in house and reference diagnostics. You can follow their status page for updates at https://status.idexxsoftware.com/

We are currently investigating an issue with the IDEXX WebPACS integration, ordering imaging via the integration now unexpectedly requires a specific test to be selected or entered before proceeding. Our engineering team is actively looking into the cause to restore standard functionality. We will provide updates as soon as more information becomes available.

We are investigating reports of limited or unavailable access to the Boarding Module We will update this page once we identify the full impact of this issue.

We are currently investigating reports of issues accessing the book.your.vet online booking link. Our team is actively looking into the issue

We are continuing to investigate this issue.

Freshworks is currently experiencing an outage affecting the chat feature that is affecting several PIMS, including Vetspire.

We are investigating reports of missing dropdown fields within the Intake section of some encounters

Currently Investigating: Error message appears when taking a cash payment when "rounding on cash invoices" is enabled.

Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.

We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)

We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.

We are investigating reports of required providers when scheduling in the Daycare column.

We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.

We are investigating an issue were Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.

We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.

We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.

We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.

We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.

We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.

We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.