Vetspire Outage History

Started Mar 07, 2026, 04:41 PM UTC· resolved Mar 07, 2026, 09:28 PM UTC

1. investigating Mar 07, 2026, 04:41 PM UTC

   We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.

2. monitoring Mar 07, 2026, 07:09 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 07, 2026, 09:28 PM UTC

   This incident has been resolved.

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Started Feb 25, 2026, 07:42 PM UTC· resolved Feb 26, 2026, 01:49 AM UTC

1. investigating Feb 25, 2026, 07:42 PM UTC

   We are aware of and actively investigating an issue where error messages may appear in Encounters.

2. identified Feb 25, 2026, 08:10 PM UTC

   We have identified the cause of this issue and are working to implement a fix.

3. monitoring Feb 25, 2026, 09:48 PM UTC

   We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.

4. resolved Feb 26, 2026, 01:49 AM UTC

   This incident has been resolved.

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Started Feb 20, 2026, 06:41 PM UTC· resolved Feb 20, 2026, 07:12 PM UTC

1. investigating Feb 20, 2026, 06:41 PM UTC

   We are currently investigating an issue with AI Scribe.

2. resolved Feb 20, 2026, 07:12 PM UTC

   A fix has been deployed; we are monitoring closely to ensure full recovery.

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Started Feb 11, 2026, 04:53 PM UTC· resolved Feb 13, 2026, 03:28 PM UTC

1. identified Feb 11, 2026, 04:53 PM UTC

   We have identified the cause of this issue and are working to implement a fix.

2. resolved Feb 13, 2026, 03:28 PM UTC

   This incident has been resolved.

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Started Jan 19, 2026, 04:05 PM UTC· resolved Jan 20, 2026, 12:11 PM UTC

1. investigating Jan 19, 2026, 04:05 PM UTC

   Idexx is currently experiencing delays related to submitting an in house diagnostic order. Please reach out to them with any questions.

2. monitoring Jan 19, 2026, 04:22 PM UTC

   Per Idexx, delays in IHD orders are recovering and they are monitoring the recovery.

3. resolved Jan 20, 2026, 12:11 PM UTC

   This incident has been resolved.

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Started Jan 13, 2026, 10:45 PM UTC· resolved Jan 14, 2026, 11:45 AM UTC

1. investigating Jan 13, 2026, 10:45 PM UTC

   Antech is currently experiencing an outage that is affecting multiple PIMS, including Vetspire. Their customer support can be reached at 1-800-872-1001 for more information

2. resolved Jan 14, 2026, 11:45 AM UTC

   This incident has been resolved.

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Started Dec 22, 2025, 01:49 PM UTC· resolved Dec 22, 2025, 05:06 PM UTC

1. identified Dec 22, 2025, 01:49 PM UTC

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact Antech for more information.

2. resolved Dec 22, 2025, 05:06 PM UTC

   This incident has been resolved.

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Started Dec 04, 2025, 05:15 PM UTC· resolved Dec 04, 2025, 08:16 PM UTC

1. identified Dec 04, 2025, 05:15 PM UTC

   Google Cloud Platform, which powers Vetspire AI Scribe, is currently experiencing degraded performance. We will be re-running the failed jobs so that recordings can be accessed later in the day. We will update this page as more information becomes available from Google.

2. monitoring Dec 04, 2025, 05:55 PM UTC

   AI System performance has been improving, and we have reprocessed all failed Scribe jobs. Users can retrieve their recordings and review their clinical notes. We are continuing to monitor the situation to ensure it is fully resolved.

3. resolved Dec 04, 2025, 08:16 PM UTC

   This incident has been resolved.

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Started Dec 03, 2025, 03:27 PM UTC· resolved Dec 03, 2025, 09:44 PM UTC

1. investigating Dec 03, 2025, 03:27 PM UTC

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue. - Patient Weight

2. investigating Dec 03, 2025, 03:27 PM UTC

   We are continuing to investigate this issue.

3. identified Dec 03, 2025, 05:25 PM UTC

   We have identified the cause of this issue and are working to implement a fix.

4. monitoring Dec 03, 2025, 07:16 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Dec 03, 2025, 09:44 PM UTC

   This incident has been resolved.

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Started Nov 19, 2025, 02:57 PM UTC· resolved Nov 20, 2025, 12:07 PM UTC

1. investigating Nov 19, 2025, 02:57 PM UTC

   We are investigating reports of limited or unavailable access to the listed Vetspire feature(s).

2. identified Nov 19, 2025, 04:34 PM UTC

   We have identified the cause of this issue and are working to implement a fix.

3. monitoring Nov 19, 2025, 09:58 PM UTC

   We have implemented a fix for the issue raised earlier today, and will continue to monitor.

4. resolved Nov 20, 2025, 12:07 PM UTC

   We implemented a fix for the issue raised yesterday regarding prescription labels.

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Started Nov 18, 2025, 01:51 PM UTC· resolved Nov 18, 2025, 04:35 PM UTC

1. investigating Nov 18, 2025, 01:51 PM UTC

   Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact Antech directly for further details.

2. resolved Nov 18, 2025, 04:35 PM UTC

   This incident has been resolved.

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Started Oct 28, 2025, 08:14 PM UTC· resolved Oct 28, 2025, 09:00 PM UTC

1. identified Oct 28, 2025, 08:14 PM UTC

   We are aware of intermittent delayed response time with the AI Scribe due to a Google Cloud compute engine connectivity issue. You may notice a short delay while all recordings are loaded and transcribed. The status page will be updated as more information becomes available from Google.

2. resolved Oct 29, 2025, 02:16 PM UTC

   This incident has been resolved as of 5:00pm EST 10/28/25

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Started Oct 16, 2025, 04:49 PM UTC· resolved Oct 16, 2025, 07:56 PM UTC

1. investigating Oct 16, 2025, 04:49 PM UTC

   Antech is currently experiencing an outage that is affecting several PIMS including Vetspire. Antech customer service can be reached at 866-382-6937 for more information.

2. resolved Oct 16, 2025, 07:56 PM UTC

   Antech has resolved the outage that was affecting Vetspire.

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Started Oct 01, 2025, 02:52 PM UTC· resolved Oct 01, 2025, 04:38 PM UTC

1. investigating Oct 01, 2025, 02:52 PM UTC

   We are currently investigating this issue.

2. identified Oct 01, 2025, 02:53 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Oct 01, 2025, 03:39 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Oct 01, 2025, 04:38 PM UTC

   This incident has been resolved.

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Started Sep 17, 2025, 04:27 PM UTC· resolved Sep 17, 2025, 07:33 PM UTC

1. investigating Sep 17, 2025, 04:27 PM UTC

   We are aware of an issue with Schedules not loading and producing the Sad Dog Fred (SDF) error. Our team is actively working to identify the root cause and will provide updates as we learn more.

2. identified Sep 17, 2025, 04:45 PM UTC

   We have identified the cause of the issue with Schedules not loading and producing the Sad Dog Fred (SDF) error.

3. monitoring Sep 17, 2025, 04:50 PM UTC

   We have addressed the issue with Schedules not loading and producing the Sad Dog Fred (SDF) error. We are currently monitoring to ensure system stability and confirm full resolution.

4. resolved Sep 17, 2025, 07:33 PM UTC

   This incident has been resolved.

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Started Aug 27, 2025, 06:26 PM UTC· resolved Aug 27, 2025, 07:00 PM UTC

1. investigating Aug 27, 2025, 06:26 PM UTC

   We are currently investigating an issue where AI Scribe recordings are not loading. Our team is working to identify the cause and restore functionality.

2. identified Aug 27, 2025, 06:29 PM UTC

   We have identified the issue, and a fix is in place.

3. monitoring Aug 27, 2025, 06:30 PM UTC

   We have identified the issue, applied a fix, and are monitoring.

4. resolved Aug 27, 2025, 07:00 PM UTC

   This incident has been resolved.

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Started Aug 27, 2025, 05:35 PM UTC· resolved Aug 27, 2025, 06:16 PM UTC

1. investigating Aug 27, 2025, 05:35 PM UTC

   We are currently experiencing an issue that is causing SDF errors across the platform. Our team is actively investigating and working to resolve this as quickly as possible.

2. identified Aug 27, 2025, 05:59 PM UTC

   We have identified the issue.

3. monitoring Aug 27, 2025, 06:01 PM UTC

   We have identified the issue, applied a fix and are actively monitoring

4. resolved Aug 27, 2025, 06:16 PM UTC

   This incident has been resolved.

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Started Aug 22, 2025, 02:14 PM UTC· resolved Aug 22, 2025, 05:28 PM UTC

1. investigating Aug 22, 2025, 02:14 PM UTC

   The client schedule is currently not loading. Our developers are working diligently to resolve this issue as soon as possible.

2. investigating Aug 22, 2025, 03:20 PM UTC

   Our developers are engaged, and we are actively working to resolve the issue.

3. investigating Aug 22, 2025, 03:22 PM UTC

   The issue has been identified and a fix is being implemented.

4. identified Aug 22, 2025, 04:09 PM UTC

   A fix has been implemented and we are monitoring the results.

5. monitoring Aug 22, 2025, 04:09 PM UTC

   We continue to monitor the results.

6. resolved Aug 22, 2025, 05:28 PM UTC

   This incident has been resolved.

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Started Aug 18, 2025, 01:45 PM UTC· resolved Aug 20, 2025, 04:13 PM UTC

1. investigating Aug 18, 2025, 01:45 PM UTC

   We are currently investigating an issue where Coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice

2. investigating Aug 19, 2025, 01:06 AM UTC

   We are continuing to investigate the issue where coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice

3. monitoring Aug 20, 2025, 03:42 PM UTC

   A fix has been implemented, and we are monitoring.

4. monitoring Aug 20, 2025, 04:13 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Aug 20, 2025, 04:13 PM UTC

   This incident has been resolved.

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Started Aug 14, 2025, 02:36 PM UTC· resolved Aug 14, 2025, 05:00 PM UTC

1. investigating Aug 14, 2025, 02:36 PM UTC

   The Vetspire Staging site is currently unavailable. Our developers are actively working to restore service. Updates will be posted as soon as they are available.

2. resolved Aug 14, 2025, 08:02 PM UTC

   This incident has been resolved.

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Started Jul 31, 2025, 12:21 PM UTC· resolved Aug 05, 2025, 04:50 PM UTC

1. investigating Jul 31, 2025, 12:21 PM UTC

   We are aware of an issue where charts are loading more slowly than expected. Our engineering team is actively investigating the root cause. We’ll provide updates here as we learn more. Thank you for your patience while we work to resolve this

2. investigating Jul 31, 2025, 01:19 PM UTC

   We are still actively investigating the issue causing charts within the application to load more slowly than expected. Our engineering team continues to work on identifying the root cause. We’ll share additional updates as soon as possible. Thank you for your patience.

3. investigating Jul 31, 2025, 02:28 PM UTC

   We are still investigating the issue affecting chart load times. Our engineering team is continuing to analyze the underlying cause and is working toward a resolution. We appreciate your patience and will provide another update as soon as possible.

4. identified Jul 31, 2025, 03:25 PM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team is actively working on a fix and will provide an update once the solution has been implemented. Thank you for your continued patience.

5. identified Jul 31, 2025, 04:36 PM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team is continuing to work on implementing a fix. We will share another update as soon as the fix is deployed. Thank you for your continued patience.

6. identified Jul 31, 2025, 07:09 PM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team has developed a fix and is currently performing extensive testing to ensure stability before deployment. We’ll provide another update once the fix is released. Thank you for your continued patience.

7. identified Jul 31, 2025, 08:57 PM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and continues to perform extensive testing to ensure stability and prevent further impact.

8. identified Jul 31, 2025, 09:40 PM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and continues to conduct extensive testing to ensure stability and prevent further impact. This will be our final update for today. We will share the next update tomorrow or sooner if there are significant changes. Thank you for your continued patience as we work to resolve this issue.

9. identified Aug 01, 2025, 11:37 AM UTC

   We have identified the root cause of the issue affecting chart load times. Our engineering team is still working on implementing a fix and will provide an update once progress is made. Thank you for your continued patience.

10. identified Aug 01, 2025, 05:44 PM UTC

    We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and is still conducting extensive testing to ensure stability before deployment. We will provide the next update once the fix has been released or if there are significant developments. Thank you for your continued patience.

11. identified Aug 02, 2025, 03:04 PM UTC

    We’ve pinpointed the underlying cause of the chart loading delays. Our engineering team has a fix ready and is currently performing thorough testing to ensure a stable rollout. We’ll share another update once the fix goes live or if there are any notable developments. Thank you for your patience as we work toward a resolution.

12. identified Aug 02, 2025, 04:05 PM UTC

    We are continuing to work on a fix for this issue.

13. identified Aug 02, 2025, 04:06 PM UTC

    The root cause of charts' loading has been identified. A solution is in place, and our engineers are performing extensive tests to ensure everything runs smoothly before deployment. We’ll provide another update once the fix is released or if there are significant changes. Thank you for your continued patience.

14. identified Aug 02, 2025, 05:03 PM UTC

    We are continuing to work on a fix for this issue.

15. identified Aug 02, 2025, 05:08 PM UTC

    Our team has traced the issue impacting chart load times and developed a fix. It’s currently undergoing rigorous testing to confirm stability before rollout. We will continue to update you as well as notify you when the fix is live or if any important updates arise. We appreciate your understanding.

16. identified Aug 02, 2025, 06:52 PM UTC

    We’ve determined the root cause and are currently working on a resolution. More details will follow once the fix is ready to launch.

17. identified Aug 02, 2025, 09:20 PM UTC

    Our engineers have found what’s causing the delays and are building a fix now. We’ll continue to update here, as well as share an update as soon as the fix is prepared for rollout.

18. monitoring Aug 04, 2025, 03:15 PM UTC

    Our developers have pushed a fix. Please refresh your Vetspire page. If you see this is not the case, please reach out to our support team.

19. resolved Aug 05, 2025, 04:50 PM UTC

    This incident has been resolved.

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Started Jul 16, 2025, 02:24 PM UTC· resolved Jul 17, 2025, 01:17 AM UTC

1. investigating Jul 16, 2025, 02:24 PM UTC

   Here’s what we know so far: • Some users are experiencing issues with ticket submissions and email replies • Access to the support portal may be intermittent or unavailable • We're actively working to understand the impact. What this means for you: • There may be delays in response times or missing tickets We’ll keep you updated every 60-90 minutes (or sooner if there’s progress). Appreciate your patience while we work through this!

2. identified Jul 16, 2025, 04:12 PM UTC

   Good news — the issue appears to be identified and under control by our service providers (Freshdesk + Microsoft). Here’s what we’re seeing: • The backlog of incoming and outgoing messages is actively shrinking • Response times are steadily improving • No action needed — previously delayed messages are processing automatically We’ll continue to monitor and will post a final update once everything is fully resolved. Thanks again for your patience

3. monitoring Jul 16, 2025, 06:42 PM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Jul 16, 2025, 06:42 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Jul 17, 2025, 01:17 AM UTC

   This incident has been resolved.

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Started Jun 23, 2025, 05:49 PM UTC· resolved Jun 27, 2025, 02:03 PM UTC

1. investigating Jun 23, 2025, 05:49 PM UTC

   We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent. The bug is consistently reproducible and appears to be related to the last release . Our team is investigating Next update within 24 hours.

2. investigating Jun 23, 2025, 06:02 PM UTC

   We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent. The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

3. monitoring Jun 25, 2025, 12:29 PM UTC

   A fix was deployed, and we are monitoring.

4. resolved Jun 27, 2025, 02:03 PM UTC

   This incident has been resolved.

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Started Jun 23, 2025, 04:15 PM UTC· resolved Jun 24, 2025, 01:22 PM UTC

1. investigating Jun 23, 2025, 04:15 PM UTC

   We are currently experiencing a partial outage affecting the Vetspire Support AI Bot. Some automated responses and AI-driven workflows are unavailable, resulting in increased demand on our live Support Specialists. Current Impact: -AI-driven responses are limited or delayed. -Live chat remains available; however, wait times are currently exceeding one hour. -Some automated troubleshooting and support workflows may not function as expected. What We're Doing: -We’re working to restore full AI Bot functionality as quickly as possible. -Our human Support team continues to assist with incoming chats, though responses will be delayed. -We appreciate your patience and will provide further updates as we learn more.

2. identified Jun 23, 2025, 05:23 PM UTC

   We have identified that the issue is originating from our third-party platform, Freshworks, which powers part of our Support AI infrastructure. Current Status: -We are actively engaged with the Freshworks Support Team to resolve the issue. -The Vetspire AI Bot remains partially unavailable. -Live chat is operational, but wait times continue to exceed one hour. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience while we work to restore full functionality.

3. monitoring Jun 23, 2025, 07:37 PM UTC

   The issue impacting the Vetspire Support AI Bot has been resolved. Full AI Bot functionality has been restored. Current Status: -The AI Bot is fully operational. -Our Support Team is still working through a backlog of conversations. -Wait times remain longer than normal, but are steadily improving. We appreciate your patience and understanding during this disruption. If you’re still waiting for assistance, our team will be with you as soon as possible.

4. resolved Jun 24, 2025, 01:22 PM UTC

   This incident has been resolved.

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Started Jun 19, 2025, 01:52 PM UTC· resolved Jun 19, 2025, 03:10 PM UTC

1. investigating Jun 19, 2025, 01:52 PM UTC

   We are currently investigating this issue.

2. identified Jun 19, 2025, 02:13 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Jun 19, 2025, 02:14 PM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Jun 19, 2025, 03:05 PM UTC

   A fix was deployed and we are monitoring

5. resolved Jun 19, 2025, 03:10 PM UTC

   This incident has been resolved.

Read the full incident report →