Vetspire Outage History

We are currently experiencing an issue that is causing SDF errors across the platform. Our team is actively investigating and working to resolve this as quickly as possible.

The client schedule is currently not loading. Our developers are working diligently to resolve this issue as soon as possible.

Our developers are engaged, and we are actively working to resolve the issue.

The issue has been identified and a fix is being implemented.

We are currently investigating an issue where Coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice

We are continuing to investigate the issue where coupons triggered by Client/Patient Tags are duplicating on invoices under a specific workflow: When an invoice is started first and then An estimate is later converted to that invoice

The Vetspire Staging site is currently unavailable. Our developers are actively working to restore service. Updates will be posted as soon as they are available.

Here’s what we know so far: • Some users are experiencing issues with ticket submissions and email replies • Access to the support portal may be intermittent or unavailable • We're actively working to understand the impact. What this means for you: • There may be delays in response times or missing tickets We’ll keep you updated every 60-90 minutes (or sooner if there’s progress). Appreciate your patience while we work through this!

We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent. The bug is consistently reproducible and appears to be related to the last release . Our team is investigating Next update within 24 hours.

We are aware of an issue where the Compliance Dashboard Contact column incorrectly shows "No Email Reminders" and "No SMS Reminders" for all patients. Previous email and SMS reminders shown as sent. The bug is consistently reproducible and appears to be related to the last release . Our team is investigating

We are currently experiencing a partial outage affecting the Vetspire Support AI Bot. Some automated responses and AI-driven workflows are unavailable, resulting in increased demand on our live Support Specialists. Current Impact: -AI-driven responses are limited or delayed. -Live chat remains available; however, wait times are currently exceeding one hour. -Some automated troubleshooting and support workflows may not function as expected. What We're Doing: -We’re working to restore full AI Bot functionality as quickly as possible. -Our human Support team continues to assist with incoming chats, though responses will be delayed. -We appreciate your patience and will provide further updates as we learn more.

We are currently investigating this issue.

We are investigating and issue resulting in Patient Charts redirecting to a blank screen

Google is currently facing a widespread service disruption. Because Vetspire relies on Google Cloud for several critical functions—especially those involving downloading, uploading, and PDF handling—you may notice interruptions or delays in these areas across the platform. You can check their status page at https://status.cloud.google.com/ for more information.

Vetspire Support was alerted by our internal monitoring system and is actively investigating an issue where auto-confirmation messages appear to be restricted by AT&T and Verizon.