Resolved after 1 hour 6 minutes, affecting CardConnect, on October 9, 2026.
Per CardConnect, service has been restored and they are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity. If you have any questions, please reach out to them directly.
Affected components
Update timeline
- investigating Oct 09, 2026, 05:06 PM UTC
CardConnect is experiencing service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. They are currently investigating the issue. For any questions, please reach out to CardConnect https://status.cardconnect.com/history
- monitoring Oct 09, 2026, 05:16 PM UTC
Per CardConnect, service has been restored and they are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity. If you have any questions, please reach out to them directly.
- resolved Oct 09, 2026, 06:13 PM UTC
This incident has been resolved.
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