Vetspire incident

Unable to Close Hospital Chat and Navigate to Another Page

Notice Resolved View vendor source →

Vetspire experienced a notice incident on June 9, 2026, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 09, 2026, 07:15 PM UTC
Resolved
Jun 12, 2026, 05:21 PM UTC
Duration
2d 22h
Detected by Pingoru
Jun 09, 2026, 07:15 PM UTC

Update timeline

  1. investigating Jun 09, 2026, 07:15 PM UTC

    We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.

  2. identified Jun 09, 2026, 10:13 PM UTC

    We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: vetspire.com/schedule?view=day&openNav=Chat Updated URL: vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.

  3. identified Jun 11, 2026, 11:10 AM UTC

    The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.

  4. resolved Jun 12, 2026, 05:21 PM UTC

    This incident has been resolved.