Vetspire incident

Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required

Notice Resolved View vendor source →

Vetspire experienced a notice incident on August 19, 2026, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 19, 2026, 02:12 PM UTC
Resolved
Aug 19, 2026, 06:55 PM UTC
Duration
4h 43m
Detected by Pingoru
Aug 19, 2026, 02:12 PM UTC

Update timeline

  1. investigating Aug 19, 2026, 02:12 PM UTC

    We are currently investigating an issue with the IDEXX WebPACS integration, ordering imaging via the integration now unexpectedly requires a specific test to be selected or entered before proceeding. Our engineering team is actively looking into the cause to restore standard functionality. We will provide updates as soon as more information becomes available.

  2. monitoring Aug 19, 2026, 04:26 PM UTC

    We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.

  3. resolved Aug 19, 2026, 06:55 PM UTC

    This incident has been resolved.