Vetspire incident

Unable to accept cash payments with change with round down feature enabled

Minor Resolved View vendor source →

Vetspire experienced a minor incident on July 15, 2026 affecting Billing, lasting 1d 20h. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 08:02 PM UTC
Resolved
Jul 17, 2026, 04:30 PM UTC
Duration
1d 20h
Detected by Pingoru
Jul 15, 2026, 08:02 PM UTC

Affected components

Billing

Update timeline

  1. investigating Jul 15, 2026, 08:02 PM UTC

    Currently Investigating: Error message appears when taking a cash payment when "rounding on cash invoices" is enabled.

  2. identified Jul 16, 2026, 11:04 AM UTC

    We have identified the cause of this issue and are working to implement a fix.

  3. resolved Jul 17, 2026, 04:30 PM UTC

    This incident has been resolved.