Resolved after 5 days 20 hours, affecting Vetspire UI, on June 10, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- investigating Jun 10, 2026, 05:46 PM UTC
We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
- identified Jun 12, 2026, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2026, 05:22 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2026, 02:04 PM UTC
This incident has been resolved.
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