Vetspire incident

Medication Refill Tracking Discrepancy

Notice Ongoing View vendor source →

Vetspire is currently experiencing a notice incident affecting Vetspire UI, which began 2h ago. The vendor's full update timeline is below.

Started
Jun 10, 2026, 05:46 PM UTC
Resolved
Ongoing
Duration
● 2h 2m
Detected by Pingoru
Jun 10, 2026, 05:46 PM UTC

Affected components

Vetspire UI

Update timeline

  1. investigating Jun 10, 2026, 05:46 PM UTC

    We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)