Vetspire experienced a notice incident on July 31, 2025 affecting Vetspire UI, lasting 5d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 12:21 PM UTC
We are aware of an issue where charts are loading more slowly than expected. Our engineering team is actively investigating the root cause. We’ll provide updates here as we learn more. Thank you for your patience while we work to resolve this
- investigating Jul 31, 2025, 01:19 PM UTC
We are still actively investigating the issue causing charts within the application to load more slowly than expected. Our engineering team continues to work on identifying the root cause. We’ll share additional updates as soon as possible. Thank you for your patience.
- investigating Jul 31, 2025, 02:28 PM UTC
We are still investigating the issue affecting chart load times. Our engineering team is continuing to analyze the underlying cause and is working toward a resolution. We appreciate your patience and will provide another update as soon as possible.
- identified Jul 31, 2025, 03:25 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team is actively working on a fix and will provide an update once the solution has been implemented. Thank you for your continued patience.
- identified Jul 31, 2025, 04:36 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team is continuing to work on implementing a fix. We will share another update as soon as the fix is deployed. Thank you for your continued patience.
- identified Jul 31, 2025, 07:09 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team has developed a fix and is currently performing extensive testing to ensure stability before deployment. We’ll provide another update once the fix is released. Thank you for your continued patience.
- identified Jul 31, 2025, 08:57 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and continues to perform extensive testing to ensure stability and prevent further impact.
- identified Jul 31, 2025, 09:40 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and continues to conduct extensive testing to ensure stability and prevent further impact. This will be our final update for today. We will share the next update tomorrow or sooner if there are significant changes. Thank you for your continued patience as we work to resolve this issue.
- identified Aug 01, 2025, 11:37 AM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team is still working on implementing a fix and will provide an update once progress is made. Thank you for your continued patience.
- identified Aug 01, 2025, 05:44 PM UTC
We have identified the root cause of the issue affecting chart load times. Our engineering team has prepared a fix and is still conducting extensive testing to ensure stability before deployment. We will provide the next update once the fix has been released or if there are significant developments. Thank you for your continued patience.
- identified Aug 02, 2025, 03:04 PM UTC
We’ve pinpointed the underlying cause of the chart loading delays. Our engineering team has a fix ready and is currently performing thorough testing to ensure a stable rollout. We’ll share another update once the fix goes live or if there are any notable developments. Thank you for your patience as we work toward a resolution.
- identified Aug 02, 2025, 04:05 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 02, 2025, 04:06 PM UTC
The root cause of charts' loading has been identified. A solution is in place, and our engineers are performing extensive tests to ensure everything runs smoothly before deployment. We’ll provide another update once the fix is released or if there are significant changes. Thank you for your continued patience.
- identified Aug 02, 2025, 05:03 PM UTC
We are continuing to work on a fix for this issue.
- identified Aug 02, 2025, 05:08 PM UTC
Our team has traced the issue impacting chart load times and developed a fix. It’s currently undergoing rigorous testing to confirm stability before rollout. We will continue to update you as well as notify you when the fix is live or if any important updates arise. We appreciate your understanding.
- identified Aug 02, 2025, 06:52 PM UTC
We’ve determined the root cause and are currently working on a resolution. More details will follow once the fix is ready to launch.
- identified Aug 02, 2025, 09:20 PM UTC
Our engineers have found what’s causing the delays and are building a fix now. We’ll continue to update here, as well as share an update as soon as the fix is prepared for rollout.
- monitoring Aug 04, 2025, 03:15 PM UTC
Our developers have pushed a fix. Please refresh your Vetspire page. If you see this is not the case, please reach out to our support team.
- resolved Aug 05, 2025, 04:50 PM UTC
This incident has been resolved.