Vetspire incident

SEV1 Unable to Refill Medications - Getting PIN Number box when feature not enabled

Minor Resolved View vendor source →

Vetspire experienced a minor incident on October 1, 2025 affecting Vetspire UI, lasting 1h 45m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 02:52 PM UTC
Resolved
Oct 01, 2025, 04:38 PM UTC
Duration
1h 45m
Detected by Pingoru
Oct 01, 2025, 02:52 PM UTC

Affected components

Vetspire UI

Update timeline

  1. investigating Oct 01, 2025, 02:52 PM UTC

    We are currently investigating this issue.

  2. identified Oct 01, 2025, 02:53 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 01, 2025, 03:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 01, 2025, 04:38 PM UTC

    This incident has been resolved.