Vetspire Outage History
Vetspire is up right nowPingoru has recorded 51 incidents for Vetspire: 36 in the last 12 months and 5 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 16 of 720 (2%) |
| May 2026 | 5 | 287 of 744 (39%) |
| June 2026 | 7 | 220 of 720 (31%) |
| July 2026 | 5 | 189 of 744 (25%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 1 | 1 of 720 (0%) |
| October 2026 | 1 | 1 of 509 (0%) |
Incidents, newest first
Major October 9, 2026 CardPointe Service Disruption 1h 6m CardConnect
Started Oct 09, 2026, 05:06 PM UTC· resolved Oct 09, 2026, 06:13 PM UTC
- investigating Oct 09, 2026, 05:06 PM UTC
CardConnect is experiencing service disruption while using CoPilot, CardPointe Gateway, and the CardPointe Desktop Application. They are currently investigating the issue. For any questions, please reach out to CardConnect https://status.cardconnect.com/history
- monitoring Oct 09, 2026, 05:16 PM UTC
Per CardConnect, service has been restored and they are monitoring results. Merchants utilizing the CardPointe Integrated Terminal may need to power cycle their device to restore connectivity. If you have any questions, please reach out to them directly.
- resolved Oct 09, 2026, 06:13 PM UTC
This incident has been resolved.
Critical September 16, 2026 Idexx Outage 57m IDEXX VetConnectPlus & In-House Labs
Started Sep 16, 2026, 09:06 PM UTC· resolved Sep 16, 2026, 10:03 PM UTC
- investigating Sep 16, 2026, 09:06 PM UTC
Idexx is currently experiencing an outage affecting several PIMS including Vetspire. This outage affects the ability to order in house and reference diagnostics. You can follow their status page for updates at https://status.idexxsoftware.com/
- resolved Sep 16, 2026, 10:03 PM UTC
This incident has been resolved.
Notice August 19, 2026 Idexx WebPACS integration now requiring a test to be selected/inputted where previously not required 4h 43m
Started Aug 19, 2026, 02:12 PM UTC· resolved Aug 19, 2026, 06:55 PM UTC
- investigating Aug 19, 2026, 02:12 PM UTC
We are currently investigating an issue with the IDEXX WebPACS integration, ordering imaging via the integration now unexpectedly requires a specific test to be selected or entered before proceeding. Our engineering team is actively looking into the cause to restore standard functionality. We will provide updates as soon as more information becomes available.
- monitoring Aug 19, 2026, 04:26 PM UTC
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
- resolved Aug 19, 2026, 06:55 PM UTC
This incident has been resolved.
Minor July 29, 2026 Boarding Module Access 1d 20h Boarding
Started Jul 29, 2026, 08:31 PM UTC· resolved Jul 31, 2026, 05:24 PM UTC
- investigating Jul 29, 2026, 08:31 PM UTC
We are investigating reports of limited or unavailable access to the Boarding Module We will update this page once we identify the full impact of this issue.
- identified Jul 30, 2026, 11:21 AM UTC
We have identified the cause of this issue and are working to implement a fix.
- monitoring Jul 31, 2026, 02:28 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 31, 2026, 05:24 PM UTC
This incident has been resolved.
Notice July 24, 2026 Online Booking Service Outage: book.your.vet 6h 54m Book.Your.Vet - Online Booking
Started Jul 24, 2026, 06:15 PM UTC· resolved Jul 25, 2026, 01:09 AM UTC
- investigating Jul 24, 2026, 06:15 PM UTC
We are currently investigating reports of issues accessing the book.your.vet online booking link. Our team is actively looking into the issue
- investigating Jul 24, 2026, 08:23 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 24, 2026, 09:40 PM UTC
A fix has been implemented and we are monitoring the results. The Booking site has has returned to normal operations.
- resolved Jul 25, 2026, 01:09 AM UTC
This issue has been resolved.
Minor July 17, 2026 3rd party outage:Freshworks chat 2d 17h Freshdesk
Started Jul 17, 2026, 08:08 PM UTC· resolved Jul 20, 2026, 01:36 PM UTC
- investigating Jul 17, 2026, 08:08 PM UTC
Freshworks is currently experiencing an outage affecting the chat feature that is affecting several PIMS, including Vetspire.
- resolved Jul 20, 2026, 01:36 PM UTC
This incident has been resolved.
Notice July 16, 2026 Encounter Intake Section Missing Dropdown Fields 4d 20h Encounters
Started Jul 16, 2026, 04:20 PM UTC· resolved Jul 21, 2026, 01:04 PM UTC
- investigating Jul 16, 2026, 04:20 PM UTC
We are investigating reports of missing dropdown fields within the Intake section of some encounters
- identified Jul 17, 2026, 01:50 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 21, 2026, 01:04 PM UTC
This incident has been resolved.
Minor July 15, 2026 Unable to accept cash payments with change with round down feature enabled 1d 20h Billing
Started Jul 15, 2026, 08:02 PM UTC· resolved Jul 17, 2026, 04:30 PM UTC
- investigating Jul 15, 2026, 08:02 PM UTC
Currently Investigating: Error message appears when taking a cash payment when "rounding on cash invoices" is enabled.
- identified Jul 16, 2026, 11:04 AM UTC
We have identified the cause of this issue and are working to implement a fix.
- resolved Jul 17, 2026, 04:30 PM UTC
This incident has been resolved.
Minor June 15, 2026 Antech Service Disruption 21h 21m Antech
Started Jun 15, 2026, 02:39 PM UTC· resolved Jun 16, 2026, 12:01 PM UTC
- investigating Jun 15, 2026, 02:39 PM UTC
Antech is currently experiencing an outage that is affecting several PIMS, including Vetspire.
- resolved Jun 16, 2026, 12:01 PM UTC
This incident has been resolved.
Notice June 10, 2026 Medication Refill Tracking Discrepancy 5d 20h Vetspire UI
Started Jun 10, 2026, 05:46 PM UTC· resolved Jun 16, 2026, 02:04 PM UTC
- investigating Jun 10, 2026, 05:46 PM UTC
We are currently investigating two issues affecting medication refill logic: Refill Quantity Reduction: Processing a single refill updates and reduces the refill counts for all medication refills with the same RX number, rather than tracking each individual deduction independently. Invalid Refill Availability: If a medication status is set to Refilled, it incorrectly retains the "Refill RX" option in the actions menu (three dots)
- identified Jun 12, 2026, 04:55 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2026, 05:22 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 16, 2026, 02:04 PM UTC
This incident has been resolved.
Notice June 9, 2026 Unable to Close Hospital Chat and Navigate to Another Page 2d 22h
Started Jun 09, 2026, 07:15 PM UTC· resolved Jun 12, 2026, 05:21 PM UTC
- investigating Jun 09, 2026, 07:15 PM UTC
We are currently investigating an issue where for some users the hospital chat feature becomes frozen or locked open on the screen.
- identified Jun 09, 2026, 10:13 PM UTC
We believe we have identified the root cause of the issue. While we work on a permanent fix, affected users can bypass the frozen chat modal by manually updating their browser URL: Current URL: vetspire.com/schedule?view=day&openNav=Chat Updated URL: vetspire.com/schedule?view=day (simply remove &openNav=Chat from the end of the address bar) We are continuing to collaborate with impacted users to verify the solution and will provide another update as we progress toward a permanent resolution.
- identified Jun 11, 2026, 11:10 AM UTC
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
- resolved Jun 12, 2026, 05:21 PM UTC
This incident has been resolved.
Notice June 8, 2026 New Schedule- Current Time indicator (orange bar)- Regresses to 12 AM 2d 23h Scheduling
Started Jun 08, 2026, 02:50 PM UTC· resolved Jun 11, 2026, 02:07 PM UTC
- investigating Jun 08, 2026, 02:50 PM UTC
We are currently investigating an issue on the New Schedule where the current time indicator (orange bar) may intermittently regress to 12:00 AM after navigating away from the page and returning.
- identified Jun 10, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 11, 2026, 11:07 AM UTC
The issue has been identified and a fix is currently being tested in our staging environment. We will provide further updates once testing is complete and the deployment is ready.
- monitoring Jun 11, 2026, 12:02 PM UTC
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
- resolved Jun 11, 2026, 02:07 PM UTC
This incident has been resolved.
Notice June 8, 2026 Daycare Column Requiring Provider when scheduling on New Schedule 22h 25m
Started Jun 08, 2026, 01:20 PM UTC· resolved Jun 09, 2026, 11:45 AM UTC
- investigating Jun 08, 2026, 01:20 PM UTC
We are investigating reports of required providers when scheduling in the Daycare column.
- identified Jun 08, 2026, 06:45 PM UTC
We have identified the cause of this issue and are working to implement a fix.
- resolved Jun 09, 2026, 11:45 AM UTC
This incident has been resolved.
Notice June 3, 2026 Schedule Display Issue 8h 5m Scheduling
Started Jun 03, 2026, 01:32 PM UTC· resolved Jun 03, 2026, 09:38 PM UTC
- investigating Jun 03, 2026, 01:32 PM UTC
We are actively investigating an issue where scheduled times are displaying misaligned on the UI. Please note that this is purely a display issue and not a loss of functionality.
- resolved Jun 03, 2026, 09:38 PM UTC
A fix has been released for the schedule misalignment issue, and schedule functionality has returned to normal. This is now resolved.
Notice June 1, 2026 Vetspire Traffic 19h 8m
Started Jun 01, 2026, 08:28 PM UTC· resolved Jun 02, 2026, 03:37 PM UTC
- identified Jun 01, 2026, 08:28 PM UTC
Vetspire has been experiencing increased latency due to higher than normal traffic. The development team will be making some adjustments and will be monitoring them overnight.
- monitoring Jun 02, 2026, 03:23 PM UTC
A fix has been implemented, and performance has returned to normal. We continue to monitor the platform for any recurrences.
- resolved Jun 02, 2026, 03:37 PM UTC
This incident has been resolved.
Notice May 26, 2026 Intermittent Performance Issues 22h 38m
Started May 26, 2026, 02:22 PM UTC· resolved May 27, 2026, 01:01 PM UTC
- monitoring May 26, 2026, 02:22 PM UTC
We were experiencing intermittent system performance issues that may have caused some users to be unexpectedly logged out. Our engineering team has identified and mitigated the issue. We are continuing to monitor the system to ensure stability.
- monitoring May 27, 2026, 11:41 AM UTC
We are continuing to monitor the system to ensure stability.
- resolved May 27, 2026, 01:01 PM UTC
This incident has been resolved; however, we will continue to monitor the system to ensure stability.
Notice May 20, 2026 Expiration Dates are not printing on RX label 5d 20h Medication Label
Started May 20, 2026, 06:04 PM UTC· resolved May 26, 2026, 02:07 PM UTC
- investigating May 20, 2026, 06:04 PM UTC
We are investigating an issue were Expiration Dates are not displaying on RX labels. Our team is actively working on this issue.
- identified May 21, 2026, 11:06 AM UTC
We have identified the cause of this issue and are working to implement a fix.
- monitoring May 22, 2026, 01:40 PM UTC
We have released a fix for this issue and are continuing to closely monitor.
- resolved May 26, 2026, 02:07 PM UTC
This incident has been resolved.
Notice May 20, 2026 Toast Error for adding/editing exp date in a medication 4h 41m Medication Label
Started May 20, 2026, 11:00 AM UTC· resolved May 20, 2026, 03:41 PM UTC
- investigating May 20, 2026, 03:35 PM UTC
We are aware of and investigating an issue that when manually adding an expiration date on an RX label produces a Toast error.
- identified May 20, 2026, 03:36 PM UTC
We have identified the cause of this issue and are working to implement a fix.
- monitoring May 20, 2026, 03:36 PM UTC
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features.
- resolved May 20, 2026, 03:41 PM UTC
This incident has been resolved.
Notice May 6, 2026 Medication Modal: Dose Dropdown units do not match Product "Units of Measurement" list 4d 22h Medication Label
Started May 06, 2026, 12:17 PM UTC· resolved May 11, 2026, 11:06 AM UTC
- investigating May 06, 2026, 12:17 PM UTC
We are currently investigating an issue within the Medication Modal where the Dose dropdown may not display the full list of available units of measurement. Note: This does not affect default units, which continue to display correctly when a product is ordered.
- identified May 07, 2026, 11:26 AM UTC
We have identified the cause of this issue and are working to implement a fix.
- identified May 07, 2026, 11:27 AM UTC
We are continuing to work on a fix for this issue.
- identified May 08, 2026, 11:20 AM UTC
A fix has been deployed to our testing environment and is currently being verified. We will provide a further update once it is ready to be released.
- resolved May 11, 2026, 11:06 AM UTC
This issue has been resolved. If you continue to experience any issues, please log out and back into Vetspire.
Notice May 4, 2026 Loading Delay 1h 12m Vetspire API
Started May 04, 2026, 03:08 PM UTC· resolved May 04, 2026, 04:20 PM UTC
- monitoring May 04, 2026, 03:08 PM UTC
We are aware of an issue involving delays in the UI. A fix has been released and we are monitoring.
- monitoring May 04, 2026, 03:47 PM UTC
We are continuing to monitor for any further issues.
- resolved May 04, 2026, 04:20 PM UTC
This incident has been resolved.
Minor April 7, 2026 Errors and Limited Access 1h 37m Vetspire UI, Reporting, Scheduling
Started Apr 07, 2026, 02:19 PM UTC· resolved Apr 07, 2026, 03:57 PM UTC
- investigating Apr 07, 2026, 02:19 PM UTC
We are investigating reports of limited or unavailable access to the listed Vetspire feature(s). We will update this page once we identify the full impact of this issue.
- investigating Apr 07, 2026, 02:45 PM UTC
We are continuing to investigate. We understand this impacts your workflow and are working to restore full functionality as quickly as possible. We will provide another update as soon as more information becomes available.
- investigating Apr 07, 2026, 02:55 PM UTC
We have implemented a fix to mitigate the impact and are currently seeing a significant reduction in error rates. We are remaining in an investigating state as we monitor the environment and continue to work toward a full resolution. We will provide further updates as we confirm complete stability.
- monitoring Apr 07, 2026, 03:08 PM UTC
We have released a fix for this issue and are continuing to closely monitor performance of Vetspire features. We will update this page when the issue is resolved.
- resolved Apr 07, 2026, 03:57 PM UTC
This incident has been resolved.
Major March 30, 2026 Limited Accessibility 22h 46m Vetspire UI
Started Mar 30, 2026, 07:07 PM UTC· resolved Mar 31, 2026, 05:53 PM UTC
- investigating Mar 30, 2026, 07:07 PM UTC
We are investigating reports of limited or unavailable access to Vetspire .
- monitoring Mar 30, 2026, 07:26 PM UTC
We are continuing to closely monitor performance of Vetspire features and will update this page when the issue is resolved.
- investigating Mar 30, 2026, 08:54 PM UTC
We are continuing to investigating reports of limited or unavailable access to the Vetspire UI. We will update this page once we identify the full impact of this issue.
- investigating Mar 30, 2026, 09:57 PM UTC
We are continuing to investigate this issue.
- investigating Mar 30, 2026, 11:04 PM UTC
Our investigation into current reports regarding the Vetspire UI is ongoing. We are working to assess the situation fully and will share further information as it becomes available
- investigating Mar 30, 2026, 11:59 PM UTC
We are still monitoring the situation involving the Vetspire UI. Efforts to determine the full scope of the reported behavior are in progress, and we will post additional details here as they are clarified.
- identified Mar 31, 2026, 01:05 AM UTC
Our technical teams have moved into the next phase of addressing the reported behavior within the Vetspire UI. We are now focused on implementing specific measures to resolve the situation and will provide further updates as progress is made.
- identified Mar 31, 2026, 01:57 AM UTC
Our teams continue to focus on implementing measures to resolve the situation. We will provide further updates as we have them.
- monitoring Mar 31, 2026, 01:11 PM UTC
The team continues to monitor the platform. Last night, multiple database infrastructure optimizations were implemented to improve the responsiveness of Vetspire. Our dedicated team is continuing to closely monitor the platform this morning. At this stage, the platform is stable. We will continue to provide updates throughout the day.
- monitoring Mar 31, 2026, 02:14 PM UTC
The team continues to monitor the platform. The platform remains stable. We will continue to provide updates throughout the day.
- monitoring Mar 31, 2026, 03:10 PM UTC
We are continuing to closely monitor the platform. The system remains stable. We will provide further updates throughout the day.
- monitoring Mar 31, 2026, 04:23 PM UTC
We are continuing to closely monitor the platform. We will provide further updates throughout the day.
- resolved Mar 31, 2026, 05:53 PM UTC
This incident has been resolved.
Major March 30, 2026 Third-Party AI Provider Anthropic Outage 4h 43m Vetspire AI
Started Mar 30, 2026, 03:47 PM UTC· resolved Mar 30, 2026, 08:30 PM UTC
- identified Mar 30, 2026, 03:47 PM UTC
The third-party AI provider, ANTHROPIC, is currently experiencing an outage that is affecting several PIMS, including Vetspire.
- monitoring Mar 30, 2026, 06:26 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 30, 2026, 07:50 PM UTC
All scribe notes and patient summaries created during the Anthropic's outage were safely stored and have now been processed. Your scribe notes from recordings created during the outage are now ready for review. You can access them by returning to the Encounter page and syncing your notes.
- resolved Mar 30, 2026, 08:30 PM UTC
This incident has been resolved.
Major March 30, 2026 IDEXX IHD and Reference Lab Partial Outage 1d 22h IDEXX VetConnectPlus & In-House Labs
Started Mar 30, 2026, 03:43 PM UTC· resolved Apr 01, 2026, 02:27 PM UTC
- identified Mar 30, 2026, 03:43 PM UTC
IDEXX is currently experiencing an outage that is affecting several PIMS, including Vetspire. Please contact IDEXX for more information
- monitoring Mar 30, 2026, 08:13 PM UTC
IDEXX is reporting that a fix has been implemented and they are monitoring the results.
- monitoring Mar 31, 2026, 01:09 AM UTC
IDEXX has reported that a fix has been implemented, and they are continuing to monitor the results.
- resolved Apr 01, 2026, 02:27 PM UTC
This incident has been marked as resolved by Idexx.
Notice March 7, 2026 Partial IDEXX Outage 4h 47m IDEXX VetConnectPlus & In-House Labs
Started Mar 07, 2026, 04:41 PM UTC· resolved Mar 07, 2026, 09:28 PM UTC
- investigating Mar 07, 2026, 04:41 PM UTC
We are aware that IDEXX is investigating a potential issue affecting lab ordering and lab result generation. Please refer to the IDEXX VetConnect Portal for the most up-to-date information.
- monitoring Mar 07, 2026, 07:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 07, 2026, 09:28 PM UTC
This incident has been resolved.