Upright Labs Outage History

EasyPost is experiencing a higher than normal error rate which can cause a failure to generate shipping rates in Lister. We're monitoring EasyPost's status page and will provide updates as we know more.

EasyPost has identified the issue and has implemented a fix. The error rate is dropping and shipping rates should start generating more consistently soon.

EasyPost has indicated they're experiencing API & connectivity issues, which will affect shipping rate generation and purchasing within Lister. We are monitoring their status and will update as more information becomes available.

EasyPost has identified the issue as an internal networking issue. They continue to investigate and work towards a resolution.

The EasyPost team are in communication with their hosting provider to assist in a resolution.

EasyPost's hosting provider is actively working on the connectivity issue. They do not currently have an estimated time for service to be restored. We will continue to update as more information becomes available. If you have any questions, please reach out to our Support Team via email or chat.

The issue has been identified and we are working with Shopgoodwill to resolve as soon as possible.

We are experiencing continued impact of a previous partial service degradation with a third-party infrastructure provider. You may see intermittent errors when accepting manifest items, editing active listings, and performing other actions on Lister. The third-party team has posted an update and is currently working on a fix, and our developers are monitoring. We will continue to provide updates as information becomes available.

We are currently experiencing a partial service degradation affecting but not limited to loading pages, signing into the Link application, posting, and scanning, related to an outage with a third-party infrastructure provider. Their team is actively working on a fix, and our developers are monitoring. We will continue to provide updates as information becomes available.

EasyPost has updated that they are experiencing reduced performance and increased timeouts/error responses from FedEx APIs, and have reached out to FedEx. FedEx rates may fail to load or may intermittently load. We will continue to provide updates as we receive them from EasyPost and FedEx.

FedEx has confirmed the outage and has no ETA for full restoration at this time. This may result in FedEx rates failing to load or intermittently load. We will share additional updates as we receive them from EasyPost and FedEx.

Our developers have identified that Lister is experiencing issues connecting with AWS. This is resulting in site timeouts, and slow loading times on pages of Lister and the Link app. We are investigating, and we will share more details as soon as there is an update.

Connectivity issues have stabilized and site timeouts are reduced. Our developers are continuing to work on the issue. We will post additional updates as soon as we have more information.

Our developer team has rolled back an update that introduced the issues including but not limited to Save Manifest and Create Listing. We will provide an additional update as soon as the changes are confirmed and workflow issues are resolved.

We have confirmed an incident has been reported by EasyPost resulting in increased UPS and USPS error rates. The service disruptions impact the ability to purchase shipping labels with these services. We are monitoring, and will provide updates as more information becomes available.

The ShopGoodwill API is currently experiencing an outage. Listings created in Lister may not go live right away and links to ShopGoodwill product pages may return errors. Other data, such as bids, view counts and orders may be delayed as well. As this incident continues, Lister will queue up actions like listings and order sync to complete once the incident is resolved.

We are continuing to monitor the status of this incident.

EasyPost has identified the intermittent issues with their API endpoints, and they are currently investigating this issue. We will continue to monitor and provide regular updates until this is resolved.

We are addressing an issue affecting a limited subset of eBay listings where listings fail with the following message: "37 Input data for tag is invalid or missing. Please check API documentation." When this occurs, the affected listings are unable to be successfully listed, and at this time, there is no available workaround. While the overall scope of impact is limited, we understand the importance of reliable listing workflows and the impact this has for affected clients. This incident is being treated with high priority. A developer is actively developing and validating a fix, and our team remains focused on resolving the issue as quickly as possible. We will continue to provide updates as progress is made.

We’re seeing an intermittent issue where newly created eBay listings may be published with an incorrect fulfillment option. This can result in listings showing Shipping only when Pickup was intended, or unexpectedly becoming Pickup only. We have submitted incident details to eBay and are awaiting guidance on next actions. If you're experiencing the issue, please reach out to support at [email protected]

We continue to observe an intermittent issue affecting newly created eBay listings. In some cases, listings may publish with an unintended fulfillment option, appearing as Shipping only when Pickup was selected, or switching to Pickup only unexpectedly. The issue has been formally reported to eBay, and we are currently awaiting their guidance on next steps. There are no new updates to share at this time. If you are encountering this behavior, our support team can provide temporary workarounds to help mitigate the impact. Please contact support at [email protected] for assistance.

Our team continues to see intermittent cases of this issue. We have identified that this issue affects eBay listings using Shipping Profiles with both shipping and pickup options. In these cases, newly created listings may publish on eBay with an unintended fulfillment option (e.g., "Pickup only" instead of including shipping options). - In eBay, affected listings can be narrowed down by reviewing Business Policies (https://www.ebay.com/bp/manage) and clicking a policy that includes both shipping and pickup options, which shows how many listings are associated with each. - In Lister, these listings can be isolated based on the Listing Strategies associated with those shipping profiles. This issue has been escalated to eBay and is currently marked as high priority by our development team. Support can suggest temporary workarounds. Please contact [email protected] if needed.

Our development team is actively collaborating with eBay to identify the quickest available resolution, and this remains a high-priority escalation with our third-party partner. At this time, we do not have additional updates to share.

This issue remains a top priority for our development team. Active development is underway, and QA efforts have begun to validate a potential fix. There is not yet a resolution to share, but we will continue to provide updates as more information becomes available.

Our team deployed a scheduled update last night to enhance server security. Following the update, we identified that the new configuration may be affecting printing functionality for some users. Our development team is actively investigating the issue and working to restore full printing capabilities as quickly as possible. We appreciate your patience while we resolve this. Further updates will be shared as more information becomes available.

Printing functionality has been whitelisted again on our servers. We are testing to verify clients now have print functions restored and are monitoring. We also have encountered clients that cannot access the application in part or in whole. We are actively addressing this and will publish an update once we are moving toward resolution.

Downstream effects of the ShopGoodwill API timeouts may be seen in other non-SGW functions in Lister, due to server load. We are mitigating and have heightened our server capacity to compensate. Most functions will be normal, however, some background jobs (image thumbnails and the like) may be delayed.

We've identified an issue where Link for iOS version 3.10.5 (2), published in the early morning of Monday, October 13th, experiences an issue fetching information and cannot display the product details page ("Fetch failed"). This prevents the use of the Photography workflow with Link and may impact other workflows that require staff members to view additional details of a product (images, other information). The previous iOS version and the Android version do not appear to be affected.

Since the morning of Wednesday, Sept. 24, EasyPost has been experiencing an issue returning FedEx Ground service rates. This appears related to their ongoing migration to the FedEx REST API. EasyPost’s engineering team is actively working to resolve the issue and has indicated a fix is a top priority. We will share updates on this page as soon as new information becomes available.

We are continuing to monitor the external issue reported yesterday. There have been no new updates from EasyPost about the FedEx REST API issue. We will share any changes on this page as soon as new information becomes available.

The EasyPost FedEx team is actively working on the ongoing Ground Home Delivery service issue and anticipates having a fix in place today. We will continue to share updates on this page as soon as new information becomes available.

We have not yet received confirmation that the FedEx Ground Home Delivery rate issue has been resolved. We will continue monitoring for updates from the EasyPost team, and will share new information here as soon as it becomes available.

There are no new updates at this time regarding the FedEx Ground Home Delivery rate issue. We continue to monitor the situation closely with the EasyPost team and will post any new information here as soon as it becomes available.

We've identified an issue that have made Lister & Link temporarily inaccessible. We've identified the issue and are working on a resolution.

Shopgoodwill is applying a one-off fix for affected accounts. Updating status to monitoring until all issues have been corrected. If you are receiving undefined errors listing to Shopgoodwill and have not reached out to our Support Team, please do.