Upright Labs incident
Known Issue: Incorrect Pickup/Shipping Options on Newly Created eBay Listings
Upright Labs experienced a minor incident on January 20, 2026 affecting eBay API, lasting 8d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 20, 2026, 05:45 PM UTC
We’re seeing an intermittent issue where newly created eBay listings may be published with an incorrect fulfillment option. This can result in listings showing Shipping only when Pickup was intended, or unexpectedly becoming Pickup only. We have submitted incident details to eBay and are awaiting guidance on next actions. If you're experiencing the issue, please reach out to support at [email protected]
- identified Jan 21, 2026, 03:40 PM UTC
We continue to observe an intermittent issue affecting newly created eBay listings. In some cases, listings may publish with an unintended fulfillment option, appearing as Shipping only when Pickup was selected, or switching to Pickup only unexpectedly. The issue has been formally reported to eBay, and we are currently awaiting their guidance on next steps. There are no new updates to share at this time. If you are encountering this behavior, our support team can provide temporary workarounds to help mitigate the impact. Please contact support at [email protected] for assistance.
- identified Jan 22, 2026, 05:23 PM UTC
Our team continues to see intermittent cases of this issue. We have identified that this issue affects eBay listings using Shipping Profiles with both shipping and pickup options. In these cases, newly created listings may publish on eBay with an unintended fulfillment option (e.g., "Pickup only" instead of including shipping options). - In eBay, affected listings can be narrowed down by reviewing Business Policies (https://www.ebay.com/bp/manage) and clicking a policy that includes both shipping and pickup options, which shows how many listings are associated with each. - In Lister, these listings can be isolated based on the Listing Strategies associated with those shipping profiles. This issue has been escalated to eBay and is currently marked as high priority by our development team. Support can suggest temporary workarounds. Please contact [email protected] if needed.
- identified Jan 23, 2026, 08:04 PM UTC
Our development team is actively collaborating with eBay to identify the quickest available resolution, and this remains a high-priority escalation with our third-party partner. At this time, we do not have additional updates to share.
- identified Jan 26, 2026, 10:38 PM UTC
This issue remains a top priority for our development team. Active development is underway, and QA efforts have begun to validate a potential fix. There is not yet a resolution to share, but we will continue to provide updates as more information becomes available.
- resolved Jan 29, 2026, 12:33 PM UTC
This incident has been resolved. Our support team is available if any additional assistance is needed.