Resolved after 19 hours 38 minutes, affecting Shopgoodwill API, on October 29, 2025.
ShopGoodwill API timeout frequency is beginning to improve, with stability and traffic starting to return to normal. We expect data from our platform to continue to sync with the Shopgoodwill marketplace. We will continue to monitor for impact and performance.
Affected components
Update timeline
- investigating Oct 29, 2025, 04:14 PM UTC
The ShopGoodwill API is experiencing timeout issues that will, in turn, affect listing and order fulfillment functionality in both Lister and the Seller Portal. The SGW development team is aware and working toward resolution. We will update this page once more information becomes available.
- identified Oct 29, 2025, 04:35 PM UTC
Downstream effects of the ShopGoodwill API timeouts may be seen in other non-SGW functions in Lister, due to server load. We are mitigating and have heightened our server capacity to compensate. Most functions will be normal, however, some background jobs (image thumbnails and the like) may be delayed.
- monitoring Oct 29, 2025, 11:38 PM UTC
ShopGoodwill API timeout frequency is beginning to improve, with stability and traffic starting to return to normal. We expect data from our platform to continue to sync with the Shopgoodwill marketplace. We will continue to monitor for impact and performance.
- resolved Oct 30, 2025, 11:53 AM UTC
This incident has been resolved.
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