Upright Labs incident
Order Importing Delayed for Some Accounts
Upright Labs experienced a notice incident on July 17, 2026 affecting Shopgoodwill API, lasting 3d 14h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 11:10 PM UTC
We're observing some accounts are experiencing delayed order importing from the ShopGoodwill marketplace. Our development team is actively investigating the issue. Further updates will be shared as more information becomes available.
- identified Jul 18, 2026, 01:20 AM UTC
The issue has been identified and we are working with Shopgoodwill to resolve as soon as possible.
- monitoring Jul 18, 2026, 01:41 PM UTC
We have successfully pulled all delayed ShopGoodwill orders into Lister and made adjustments to improve the API interaction between the two systems. We are continuing to monitor the issue while we await additional findings and feedback from the ShopGoodwill team. We will provide another update as soon as more information becomes available.
- monitoring Jul 19, 2026, 12:21 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 21, 2026, 02:06 PM UTC
This incident has been resolved.