Upright Labs incident

Issue impacting FedEx rates for Goodwill organizations

Minor Resolved View vendor source →

Upright Labs experienced a minor incident on October 1, 2025 affecting FedEx API, lasting 2d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 02:59 PM UTC
Resolved
Oct 03, 2025, 05:06 PM UTC
Duration
2d 2h
Detected by Pingoru
Oct 01, 2025, 02:59 PM UTC

Affected components

FedEx API

Update timeline

  1. monitoring Oct 01, 2025, 02:59 PM UTC

    We are aware of a known issue impacting the EasyPost integration with FedEx. Customer Action Required - If you are experiencing this issue, please open a support ticket directly with EasyPost by emailing [email protected]. Ongoing Efforts - Our team is in active communication with EasyPost. We continue to provide feedback and share customer-reported examples to assist them in resolving the issue. We will monitor developments closely and share updates here as they become available.

  2. monitoring Oct 01, 2025, 07:15 PM UTC

    New information has been gathered by our partners to suggest that the rate issue affecting Goodwill organizations is with FedEx API. Recommended Action - If you are experiencing this issue, please open a support ticket directly with FedEx. This can be done by signing into your FedEx account and following steps under "Support" in the menu, by reaching out to your account manager at FedEx, or by calling 1-800-463-3339 and press option 63 or say "Technical Support." We continue to provide feedback and share customer-reported examples to assist third-parties in resolving the issue. We will monitor developments closely and share updates here as they become available.

  3. resolved Oct 03, 2025, 05:06 PM UTC

    This incident should now be resolved.