Upright Labs Outage History

Started Jun 10, 2025, 06:03 PM UTC· resolved Jun 11, 2025, 01:04 PM UTC

1. identified Jun 10, 2025, 06:03 PM UTC

   Lister and Link are experiencing some slow response times, which may impact saving items, images and other data. We're continuing to monitor.

2. identified Jun 10, 2025, 06:09 PM UTC

   We've identified the issue originating from one of our hosting providers and continue to monitor.

3. identified Jun 10, 2025, 06:12 PM UTC

   If you're experiencing any actions failing, you should be able to retry them after waiting a bit. Automatic actions should automatically retry.

4. monitoring Jun 10, 2025, 06:48 PM UTC

   Lister and Link issues have resolved as of 2:18 pm ET. We are continuing to monitor.

5. monitoring Jun 10, 2025, 07:32 PM UTC

   Some clients report errors a "unable to reach Upright servers" intermittently, as well as slow response times, which may impact saving items, images and other data. We are continuing to monitor.

6. monitoring Jun 10, 2025, 08:31 PM UTC

   Clients are reporting improvement in the performance of Lister and Link; however, an incident with the upstream hosting provider Heroku remains open at this time, and we are continuing to monitor.

7. monitoring Jun 10, 2025, 09:01 PM UTC

   Lister and Link performance issues have resolved as of 4:45 pm ET. We are continuing to monitor.

8. resolved Jun 11, 2025, 01:04 PM UTC

   Our 3rd party hosting provider has resolved their outage. Operations in Upright Lister are back to normal. https://status.heroku.com/

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Started May 21, 2025, 01:18 PM UTC· resolved May 21, 2025, 01:22 PM UTC

1. investigating May 21, 2025, 01:18 PM UTC

   We are currently investigating an issue which prevents users from typing into or copy/pasting data into the search field of the Products screen. We are working to resolve and will update this incident when more information is available. Thank you for your patience.

2. resolved May 21, 2025, 01:22 PM UTC

   This issue has been resolved. No action is required on the user end. We apologize for the inconvenience.

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Started May 12, 2025, 04:09 PM UTC· resolved May 12, 2025, 04:59 PM UTC

1. investigating May 12, 2025, 04:09 PM UTC

   We are currently investigating reports of slowness and failing to load on Lister.

2. monitoring May 12, 2025, 04:44 PM UTC

   Performance has improved. We are continuing to monitor for any further issues.

3. resolved May 12, 2025, 04:59 PM UTC

   We observed an unexpected increase in timeouts on our servers, which has now been resolved. Note: The price prediction feature has been temporarily disabled to ensure continued performance. Please reach out to [email protected] or use the chat function to reach out if you have any questions. Thanks for your patience!

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Started Mar 24, 2025, 05:27 PM UTC· resolved Mar 24, 2025, 05:51 PM UTC

1. investigating Mar 24, 2025, 05:39 PM UTC

   We're aware Lister & Link may be slow to load or timeout when conducting normal operations. Our team is investigating the cause.

2. monitoring Mar 24, 2025, 05:41 PM UTC

   Lister & Link should be responsive again. We're monitoring for any further issues.

3. resolved Mar 24, 2025, 05:51 PM UTC

   Operations have returned to normal. We observed an unexpected increase in timeouts on our servers. Please reach out to [email protected] our through the chat function if you have any questions. Thanks for your patience.

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Started Mar 19, 2025, 05:56 PM UTC· resolved Mar 19, 2025, 08:21 PM UTC

1. investigating Mar 19, 2025, 05:56 PM UTC

   We are currently monitoring reports of increased error rates with the FedEx API beginning around 1:40 pm Eastern.

2. monitoring Mar 19, 2025, 06:18 PM UTC

   EasyPost has updated their status page with the following: Monitoring - The FedEx API is experiencing elevated rates of errors and request timeouts for rating. FedEx has been notified and our engineers will continue to monitor the performance of the API. Message from FedEx: We are experiencing an issue that started around 12:12pm CT today that is causing certain functions to operate slower than usual or be temporarily unavailable. Our IT teams are working diligently to identify and resolve the problem. We regret any inconvenience this have caused.

3. monitoring Mar 19, 2025, 07:20 PM UTC

   The FedEx API error rate has normalized. We are continuing to monitor the EasyPost status page for additional updates.

4. resolved Mar 19, 2025, 08:21 PM UTC

   This incident has been resolved. If you continue to experience issues loading rates, please refresh the Shipping page to try loading them again, or reach out to our Support team. Thank you!

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