Upright Labs experienced a major incident on June 11, 2025 affecting Shopgoodwill API, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2025, 08:50 PM UTC
We escalated an issue to Shopgoodwill which is causing new listings to fail. Some listings fail without error, others a "99 Procedure..." error. We will update when more information becomes available.
- investigating Jun 12, 2025, 01:32 PM UTC
The Shopgoodwill team is continuing to investigate this issue with our support. We will update you with more information as it becomes available. If you are experiencing this challenge and have not reached out to our support team, please contact us so we can have the Shopgoodwill developers troubleshoot your account directly. Thank you for your patience.
- identified Jun 12, 2025, 07:20 PM UTC
Shopgoodwill is applying a one-off fix for affected accounts. Updating status to monitoring until all issues have been corrected. If you are receiving undefined errors listing to Shopgoodwill and have not reached out to our Support Team, please do.
- resolved Jun 13, 2025, 01:46 PM UTC
The listing issues have been resolved. If you experience further challenges, please reach out to our Support Team for troubleshooting and assistance. Thank you.