Upright Labs experienced a major incident on October 31, 2025 affecting Lister, lasting 7h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 31, 2025, 12:42 PM UTC
Our team deployed a scheduled update last night to enhance server security. Following the update, we identified that the new configuration may be affecting printing functionality for some users. Our development team is actively investigating the issue and working to restore full printing capabilities as quickly as possible. We appreciate your patience while we resolve this. Further updates will be shared as more information becomes available.
- identified Oct 31, 2025, 01:32 PM UTC
Printing functionality has been whitelisted again on our servers. We are testing to verify clients now have print functions restored and are monitoring. We also have encountered clients that cannot access the application in part or in whole. We are actively addressing this and will publish an update once we are moving toward resolution.
- resolved Oct 31, 2025, 08:16 PM UTC
This incident has been resolved. If you continue to experience issues with Lister or Link, please reach out to our support team for assistance.