Updox Outage History

Updox is up right now

There were 5 Updox outages since February 3, 2026 totaling 7h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.updox.com

Minor March 27, 2026

Updox Login Issues (Single Sign On)

Detected by Pingoru
Mar 27, 2026, 05:29 PM UTC
Resolved
Mar 27, 2026, 06:11 PM UTC
Duration
41m
Affected: Updox
Timeline · 3 updates
  1. investigating Mar 27, 2026, 05:29 PM UTC

    Practice Fusion, Dr. Chrono, and PointClickCare users may experience an error with Single Sign On (SSO). We are investigating and will post an update as soon as we have one available. When logging in, please use a private browsing session. We apologize for the inconvenience, if you need any assistance getting logged in, please reach out to Updox Support at https://www.updox.com/support/

  2. monitoring Mar 27, 2026, 06:09 PM UTC

    We have implemented a fix for the Single Sign On error. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  3. resolved Mar 27, 2026, 06:11 PM UTC

    We have implemented a fix for the Single Sign On error. All systems are operational at this time.

Read the full incident report →

Notice March 18, 2026

Updox Fax Delays

Detected by Pingoru
Mar 18, 2026, 02:41 PM UTC
Resolved
Mar 18, 2026, 05:00 PM UTC
Duration
2h 18m
Affected: Fax
Timeline · 6 updates
  1. investigating Mar 18, 2026, 02:41 PM UTC

    We are experiencing a disruption of service with Updox Fax. We are working with our carrier to restore services as quickly as possible. You may experience issues with inbound fax delays or inability to retrieve fax confirmation pages. Updates will be provided as soon as they become available.

  2. investigating Mar 18, 2026, 03:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 18, 2026, 03:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 18, 2026, 03:59 PM UTC

    The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.

  5. monitoring Mar 18, 2026, 04:01 PM UTC

    The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.

  6. resolved Mar 18, 2026, 05:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Updox Inbox

Detected by Pingoru
Mar 10, 2026, 12:04 PM UTC
Resolved
Mar 10, 2026, 01:40 PM UTC
Duration
1h 36m
Affected: Updox
Timeline · 4 updates
  1. investigating Mar 10, 2026, 12:04 PM UTC

    Updox is experiencing a disruption in service with the inbox. Customers may experience errors when uploading, viewing, and sending documents. We are investigating the issue and will post updates every 30 minutes.

  2. investigating Mar 10, 2026, 12:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2026, 01:28 PM UTC

    Our team continues to investigate the service interruption with the Updox inbox and we will continue to provide updates every 30 minutes. Thank you for your patience.

  4. resolved Mar 10, 2026, 01:40 PM UTC

    We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.

Read the full incident report →

Critical February 25, 2026

Updox Central Application

Detected by Pingoru
Feb 25, 2026, 02:06 PM UTC
Resolved
Feb 25, 2026, 03:38 PM UTC
Duration
1h 31m
Affected: Updox Central Application
Timeline · 3 updates
  1. investigating Feb 25, 2026, 02:06 PM UTC

    Updox is experiencing a disruption in service with the Updox Central Application. Updox Central is unable to connect to the server. We are investigating the issue and will post updates every 30 minutes.

  2. identified Feb 25, 2026, 02:49 PM UTC

    Our team has determined the cause of the service interruption with the Updox Central Application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

  3. resolved Feb 25, 2026, 03:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2026

Inbox Slowness

Detected by Pingoru
Feb 24, 2026, 06:02 PM UTC
Resolved
Feb 24, 2026, 07:32 PM UTC
Duration
1h 30m
Affected: Updox
Timeline · 4 updates
  1. investigating Feb 24, 2026, 06:02 PM UTC

    Updox has identified that some users may experience slowness within Application. We are investigating the issue and will post updates every 30 minutes.

  2. investigating Feb 24, 2026, 06:26 PM UTC

    Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.

  3. monitoring Feb 24, 2026, 07:21 PM UTC

    We have implemented a fix for the slowness issue and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.

  4. resolved Feb 24, 2026, 07:32 PM UTC

    This incident has been resolved.

Read the full incident report →

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