Updox experienced a major incident on September 11, 2026 affecting Updox and Fax, lasting 3h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 01:45 PM UTC
We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will provide updates as soon as one is available.
- identified Sep 11, 2026, 02:46 PM UTC
Our Engineers have identified the issue and are now working on the fix. We will continue to keep you all posted as we continue to inch closer to a resolution.
- monitoring Sep 11, 2026, 04:36 PM UTC
We have deployed a fix for this issue and will monitor to ensure continued stability. We will provide an update if anything changes. Otherwise, we will resolve this alert shortly.
- resolved Sep 11, 2026, 05:44 PM UTC
This issue has been fully resolved, and all services are operational.