Updox experienced a critical incident on November 10, 2025 affecting Updox and Video Chat and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
UpdoxVideo ChatPatient Portal
Update timeline
- investigating Nov 10, 2025, 07:20 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
- monitoring Nov 10, 2025, 07:34 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Nov 10, 2025, 09:03 PM UTC
This incident has been resolved.