Updox experienced a critical incident on December 15, 2025 affecting Email, lasting 2d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2025, 03:51 PM UTC
Updox is experiencing a disruption in service with email. Customers are unable to send any emails at this time. This includes, but is not limited to, regular email, video chat invites via email, and secure text via email. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. We are investigating the issue and will post updates every 30 minutes.
- identified Dec 15, 2025, 04:36 PM UTC
Our team continues to investigate the service interruption with email and we will continue to provide updates. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. All other emails are sending at this time, excluding regular email. Thank you for your patience.
- identified Dec 15, 2025, 08:06 PM UTC
Our team continues to investigate the service interruption with email. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. All other emails are sending at this time, excluding regular email. Thank you for your patience.
- identified Dec 15, 2025, 10:47 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 02:33 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 04:31 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 09:48 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 17, 2025, 12:57 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- resolved Dec 18, 2025, 01:01 PM UTC
Updox outbound email services have been fully restored. If you require further assistance, please reach out to Customer Support.