Updox experienced a minor incident on March 27, 2026 affecting Updox, lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 27, 2026, 05:29 PM UTC
Practice Fusion, Dr. Chrono, and PointClickCare users may experience an error with Single Sign On (SSO). We are investigating and will post an update as soon as we have one available. When logging in, please use a private browsing session. We apologize for the inconvenience, if you need any assistance getting logged in, please reach out to Updox Support at https://www.updox.com/support/
- monitoring Mar 27, 2026, 06:09 PM UTC
We have implemented a fix for the Single Sign On error. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Mar 27, 2026, 06:11 PM UTC
We have implemented a fix for the Single Sign On error. All systems are operational at this time.