Is Updox down?
Last checked 4m agoNo incidents right now.
Updox is operational right now. Last checked 4m ago; the most recent incident resolved 47d ago.
Real-time Updox status, recent outages, and incident history: pulled directly from Updox's official status page at status.updox.com every 5 minutes. Pingoru tracks 15 Updox services and has captured 3 incidents in the last 90 days (99.63% uptime). Get email, Slack, Discord, or webhook alerts the moment Updox reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- UpdoxFax
Timeline · 4 updates
- investigating · Sep 11, 2026, 01:45 PM UTC
We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will provide updates as soon as one is available.
- identified · Sep 11, 2026, 02:46 PM UTC
Our Engineers have identified the issue and are now working on the fix. We will continue to keep you all posted as we continue to inch closer to a resolution.
- monitoring · Sep 11, 2026, 04:36 PM UTC
We have deployed a fix for this issue and will monitor to ensure continued stability. We will provide an update if anything changes. Otherwise, we will resolve this alert shortly.
- resolved · Sep 11, 2026, 05:44 PM UTC
This issue has been fully resolved, and all services are operational.
Latest: This issue has been fully resolved, and all services are operational.
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- Fax
Timeline · 4 updates
- investigating · Aug 01, 2026, 03:54 PM UTC
We have identified an issue where faxes are not successfully going through and our Engineers are currently investigating the root cause. For now, this appears to only be affecting some faxes sent and received via our third-party fax vendor. We will keep you posted as new updates are available.
- identified · Aug 01, 2026, 07:12 PM UTC
We are continuing to work closely with our third-party fax vendor to implement a solution. At this time, faxes are still being received successfully and will be reprocessed once the issue is fully resolved. We will keep you posted as new updates are available.
- monitoring · Aug 01, 2026, 09:54 PM UTC
Our partner has implemented a fix, and our Engineers have confirmed that this issue has been resolved. Due to our multi-vendor fax infrastructure, some inbound faxes continued to be received successfully during the impacted period, depending on the carrier supporting the fax number. The impact was limited to inbound fax traffic only. Outbound fax traffic remained fully operational throughout the incident. We will continue to monitor the reprocessing efforts to ensure affected inbound faxes are successfully delivered.
- resolved · Aug 02, 2026, 12:44 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Incident record
Since April 2026 · Statuspage by Atlassian · 15 components checked every 5 minutesThe longest incident in the last year, Updox Customer Support - Phone on December 11, 2025, ran for 4 days. 6 maintenance windows announced in the same period.
Most affected components, last 12 months
- Updox11
- Fax6
- Amazing Charts1
- Email1
- Patient Portal1
Latest incidents
- Updox Fax
We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will…
- Updox Fax
We have identified an issue where faxes are not successfully going through and our Engineers are currently investigating the root cause. For now, this appears…
- System Outage 7.15.26
We are experiencing a service disruption. Users may not be able to access the application. We are investigating the issue and will post updates every 30…