Is Updox down?

Last checked 4m ago
Current status
Updox is up

No incidents right now.

  • Official status page: status.updox.com
  • Checked every 5 minutes
  • 15 components tracked

Updox is operational right now. Last checked 4m ago; the most recent incident resolved 47d ago.

Real-time Updox status, recent outages, and incident history: pulled directly from Updox's official status page at status.updox.com every 5 minutes. Pingoru tracks 15 Updox services and has captured 3 incidents in the last 90 days (99.63% uptime). Get email, Slack, Discord, or webhook alerts the moment Updox reports a new incident, free for 3 monitors, no credit card.

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Updox uptime 99.63% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 3h 59m
    Started Sep 11, 2026, 01:45 PM UTC · Resolved Sep 11, 2026, 05:44 PM UTC
    UpdoxFax
    Timeline · 4 updates
    • investigating · Sep 11, 2026, 01:45 PM UTC

      We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will provide updates as soon as one is available.

    • identified · Sep 11, 2026, 02:46 PM UTC

      Our Engineers have identified the issue and are now working on the fix. We will continue to keep you all posted as we continue to inch closer to a resolution.

    • monitoring · Sep 11, 2026, 04:36 PM UTC

      We have deployed a fix for this issue and will monitor to ensure continued stability. We will provide an update if anything changes. Otherwise, we will resolve this alert shortly.

    • resolved · Sep 11, 2026, 05:44 PM UTC

      This issue has been fully resolved, and all services are operational.

    Latest: This issue has been fully resolved, and all services are operational.

  2. Resolved 20h 49m
    Started Aug 01, 2026, 03:54 PM UTC · Resolved Aug 02, 2026, 12:44 PM UTC
    Fax
    Timeline · 4 updates
    • investigating · Aug 01, 2026, 03:54 PM UTC

      We have identified an issue where faxes are not successfully going through and our Engineers are currently investigating the root cause. For now, this appears to only be affecting some faxes sent and received via our third-party fax vendor. We will keep you posted as new updates are available.

    • identified · Aug 01, 2026, 07:12 PM UTC

      We are continuing to work closely with our third-party fax vendor to implement a solution. At this time, faxes are still being received successfully and will be reprocessed once the issue is fully resolved. We will keep you posted as new updates are available.

    • monitoring · Aug 01, 2026, 09:54 PM UTC

      Our partner has implemented a fix, and our Engineers have confirmed that this issue has been resolved. Due to our multi-vendor fax infrastructure, some inbound faxes continued to be received successfully during the impacted period, depending on the carrier supporting the fax number. The impact was limited to inbound fax traffic only. Outbound fax traffic remained fully operational throughout the incident. We will continue to monitor the reprocessing efforts to ensure affected inbound faxes are successfully delivered.

    • resolved · Aug 02, 2026, 12:44 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

Incident record

Since April 2026 · Statuspage by Atlassian · 15 components checked every 5 minutes
50incidents recorded
19last 12 months
2last 90 days
17 hourstypical duration, 12 months

The longest incident in the last year, Updox Customer Support - Phone on December 11, 2025, ran for 4 days. 6 maintenance windows announced in the same period.

Most affected components, last 12 months

  • Updox11
  • Fax6
  • Amazing Charts1
  • Email1
  • Patient Portal1

Latest incidents

  • Updox Fax September 11, 2026 · 4 hours · major outage

    We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will…

  • Updox Fax August 1, 2026 · 21 hours · degraded service

    We have identified an issue where faxes are not successfully going through and our Engineers are currently investigating the root cause. For now, this appears…

  • System Outage 7.15.26 July 15, 2026 · 98 minutes · major outage

    We are experiencing a service disruption. Users may not be able to access the application. We are investigating the issue and will post updates every 30…

Outage history

Past 90 days · 2 incidents View full outage history →
  • Updox Fax Resolved
    Started Sep 11, 2026, 01:45 PM UTC · Resolved Sep 11, 2026, 05:44 PM UTC · 3h 59m
  • Updox Fax Resolved
    Started Aug 01, 2026, 03:54 PM UTC · Resolved Aug 02, 2026, 12:44 PM UTC · 20h 49m