Updox incident

Live Chat System Outage

Notice Resolved View vendor source →

Updox experienced a notice incident on October 20, 2025, lasting 1h 25m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:52 PM UTC
Resolved
Oct 20, 2025, 06:18 PM UTC
Duration
1h 25m
Detected by Pingoru
Oct 20, 2025, 04:52 PM UTC

Update timeline

  1. identified Oct 20, 2025, 04:52 PM UTC

    Our Live Chat System is currently unavailable. To contact Support, please email [email protected] or visit https://www.updox.com/support/ and fill out the form to open a case. The Updox application and APIs are not affected.

  2. resolved Oct 20, 2025, 06:18 PM UTC

    This incident has been resolved.