Updox Outage History

Our Engineers have identified the issue and are now working on the fix. We will continue to keep you all posted as we continue to inch closer to a resolution.

Our team has determined the cause of the service interruption with the Updox Central Application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

We’re experiencing a temporary issue impacting inbound phone calls that may be impacting your ability to reach our Support team. For immediate assistance: Chat with us in-app, our team is ready and standing by. Leave a voicemail (it will create a support ticket and we will be able to return your call) Email us at [email protected] If you leave a voicemail our team will be able to return your phone call. Thank you for your patience as we work through a resolution as quickly as possible.

We are currently unable to receive support requests via voicemail. For the fastest way to reach support, please click on Help from the lower right corner of your Updox inbox to start a live chat. Otherwise, please email [email protected]. Your patience is appreciated as we work to restore our voicemail.

Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.

Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

Our Live Chat System is currently unavailable. To contact Support, please email [email protected] or visit https://www.updox.com/support/ and fill out the form to open a case. The Updox application and APIs are not affected.

Our team has determined the cause of the service interruption within the Updox application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience. For a faster resolution, we recommend clearing your browser cache for All Time to resolve the issue.

Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. We are investigating the issue and will post updates every 30 minutes.

Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.

Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. Your patience is appreciated as we work to restore the system.

Our team has identified the issue and is partnering with our data center partners to resolve packet loss between Updox and our fax carriers. This is resulting in slower than normal fax processing for both inbound and outbound faxes. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. At this time, the Updox web application is functioning normally for all other functionality.

Updox is experiencing a disruption in service with faxing. Some outbound faxes may fail to send to their destination. Some inbound faxes may be delayed in receiving. We are investigating the issue and will post updates as we have more information.

Outbound faxing has been rerouted to another carrier. Our operations team is still working towards inbound resolution. We appreciate your understanding and apologize for any inconvenience this may cause.

Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We are investigating the issue and will provide an update as soon as we have more information. Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.

Updox is experiencing a disruption in service with document images. Users will not be able to see the thumbnail image of the documents. Hover over or click the document to view it. We are investigating the issue and will post updates every 30 minutes.

Updox is experiencing a disruption in service with uploading, attaching documents, and printing to Updox through Updox Central. Some users may not be able to upload, attach or print to Updox or the documents may be delayed. We are investigating the issue and will post updates every 30 minutes. As a workaround, users may use the Updox application printer to print to Inbox. If you do not have that printer installed, information on installing the printer can be found here https://help.updox.com/help/installingupdoxprinter.

Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.

Updox is experiencing a disruption in service. Users may not be able to access the Updox inbox. We are investigating the issue and will post updates every 30 minutes.