Updox Outage History
Updox is up right nowPingoru has recorded 50 incidents for Updox: 19 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 3 | 17 of 744 (2%) |
| August 2026 | 1 | 21 of 744 (3%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Major September 11, 2026 Updox Fax 3h 59m Updox, Fax
Started Sep 11, 2026, 01:45 PM UTC· resolved Sep 11, 2026, 05:44 PM UTC
- investigating Sep 11, 2026, 01:45 PM UTC
We have identified an issue with outbound faxes through the portal or by using print-to-fax. Our Engineers are actively working on this matter, and we will provide updates as soon as one is available.
- identified Sep 11, 2026, 02:46 PM UTC
Our Engineers have identified the issue and are now working on the fix. We will continue to keep you all posted as we continue to inch closer to a resolution.
- monitoring Sep 11, 2026, 04:36 PM UTC
We have deployed a fix for this issue and will monitor to ensure continued stability. We will provide an update if anything changes. Otherwise, we will resolve this alert shortly.
- resolved Sep 11, 2026, 05:44 PM UTC
This issue has been fully resolved, and all services are operational.
Critical July 15, 2026 System Outage 7.15.26 1h 38m Updox
Started Jul 15, 2026, 05:30 PM UTC· resolved Jul 15, 2026, 07:08 PM UTC
- investigating Jul 15, 2026, 05:30 PM UTC
We are experiencing a service disruption. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
- monitoring Jul 15, 2026, 05:57 PM UTC
We have implemented a fix and are continuing to monitor the recovery. Some users may still experience intermittent delays or errors while systems fully stabilize. We will continue to provide updates as they become available. Thank you for your patience while this issue is being resolved.
- resolved Jul 15, 2026, 07:08 PM UTC
We have confirmed that the service disruption has been resolved and all services are operational.
Minor March 27, 2026 Updox Login Issues (Single Sign On) 41m Updox
Started Mar 27, 2026, 05:29 PM UTC· resolved Mar 27, 2026, 06:11 PM UTC
- investigating Mar 27, 2026, 05:29 PM UTC
Practice Fusion, Dr. Chrono, and PointClickCare users may experience an error with Single Sign On (SSO). We are investigating and will post an update as soon as we have one available. When logging in, please use a private browsing session. We apologize for the inconvenience, if you need any assistance getting logged in, please reach out to Updox Support at https://www.updox.com/support/
- monitoring Mar 27, 2026, 06:09 PM UTC
We have implemented a fix for the Single Sign On error. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Mar 27, 2026, 06:11 PM UTC
We have implemented a fix for the Single Sign On error. All systems are operational at this time.
Notice March 18, 2026 Updox Fax Delays 2h 18m Fax
Started Mar 18, 2026, 02:41 PM UTC· resolved Mar 18, 2026, 05:00 PM UTC
- investigating Mar 18, 2026, 02:41 PM UTC
We are experiencing a disruption of service with Updox Fax. We are working with our carrier to restore services as quickly as possible. You may experience issues with inbound fax delays or inability to retrieve fax confirmation pages. Updates will be provided as soon as they become available.
- investigating Mar 18, 2026, 03:35 PM UTC
We are continuing to investigate this issue.
- investigating Mar 18, 2026, 03:58 PM UTC
We are continuing to investigate this issue.
- investigating Mar 18, 2026, 03:59 PM UTC
The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
- monitoring Mar 18, 2026, 04:01 PM UTC
The cause of the delays has been determined and our carrier has implemented a solution. We will continue to monitor for a full resolution.
- resolved Mar 18, 2026, 05:00 PM UTC
This incident has been resolved.
Minor March 10, 2026 Updox Inbox 1h 36m Updox
Started Mar 10, 2026, 12:04 PM UTC· resolved Mar 10, 2026, 01:40 PM UTC
- investigating Mar 10, 2026, 12:04 PM UTC
Updox is experiencing a disruption in service with the inbox. Customers may experience errors when uploading, viewing, and sending documents. We are investigating the issue and will post updates every 30 minutes.
- investigating Mar 10, 2026, 12:47 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2026, 01:28 PM UTC
Our team continues to investigate the service interruption with the Updox inbox and we will continue to provide updates every 30 minutes. Thank you for your patience.
- resolved Mar 10, 2026, 01:40 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Critical February 25, 2026 Updox Central Application 1h 31m Updox Central Application
Started Feb 25, 2026, 02:06 PM UTC· resolved Feb 25, 2026, 03:38 PM UTC
- investigating Feb 25, 2026, 02:06 PM UTC
Updox is experiencing a disruption in service with the Updox Central Application. Updox Central is unable to connect to the server. We are investigating the issue and will post updates every 30 minutes.
- identified Feb 25, 2026, 02:49 PM UTC
Our team has determined the cause of the service interruption with the Updox Central Application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- resolved Feb 25, 2026, 03:38 PM UTC
This incident has been resolved.
Minor February 24, 2026 Inbox Slowness 1h 30m Updox
Started Feb 24, 2026, 06:02 PM UTC· resolved Feb 24, 2026, 07:32 PM UTC
- investigating Feb 24, 2026, 06:02 PM UTC
Updox has identified that some users may experience slowness within Application. We are investigating the issue and will post updates every 30 minutes.
- investigating Feb 24, 2026, 06:26 PM UTC
Our team continues to investigate the slowness within Updox and will continue to provide updates every 30 minutes. Thank you for your patience.
- monitoring Feb 24, 2026, 07:21 PM UTC
We have implemented a fix for the slowness issue and the issue is resolved. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Feb 24, 2026, 07:32 PM UTC
This incident has been resolved.
Critical January 14, 2026 Inbox Not Loading 1h 1m Updox
Started Jan 14, 2026, 07:30 PM UTC· resolved Jan 14, 2026, 08:31 PM UTC
- investigating Jan 14, 2026, 07:30 PM UTC
Updox is experiencing a disruption in service with the inbox and other document folders. Users will see a 'search error' or a blank screen and may not be able to search the address book. We are investigating the issue and will post updates every 30 minutes.
- monitoring Jan 14, 2026, 08:06 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Jan 14, 2026, 08:31 PM UTC
This incident has been resolved.
Critical December 15, 2025 Updox Email 2d 21h Email
Started Dec 15, 2025, 03:51 PM UTC· resolved Dec 18, 2025, 01:01 PM UTC
- investigating Dec 15, 2025, 03:51 PM UTC
Updox is experiencing a disruption in service with email. Customers are unable to send any emails at this time. This includes, but is not limited to, regular email, video chat invites via email, and secure text via email. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. We are investigating the issue and will post updates every 30 minutes.
- identified Dec 15, 2025, 04:36 PM UTC
Our team continues to investigate the service interruption with email and we will continue to provide updates. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. All other emails are sending at this time, excluding regular email. Thank you for your patience.
- identified Dec 15, 2025, 08:06 PM UTC
Our team continues to investigate the service interruption with email. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is temporary until email services are fully restored. All other emails are sending at this time, excluding regular email. Thank you for your patience.
- identified Dec 15, 2025, 10:47 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 02:33 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 04:31 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 16, 2025, 09:48 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- identified Dec 17, 2025, 12:57 PM UTC
Updox email is currently unavailable. Customers are unable to send regular emails at this time. When sending regular email, you may notice a message indicating no actions available or you are over your monthly limit. This is a temporary message until email services are fully restored. Thank you for your patience.
- resolved Dec 18, 2025, 01:01 PM UTC
Updox outbound email services have been fully restored. If you require further assistance, please reach out to Customer Support.
Notice December 11, 2025 Updox Customer Support - Phone 3d 22h
Started Dec 11, 2025, 07:46 PM UTC· resolved Dec 15, 2025, 06:10 PM UTC
- identified Dec 11, 2025, 07:46 PM UTC
We’re experiencing a temporary issue impacting inbound phone calls that may be impacting your ability to reach our Support team. For immediate assistance: Chat with us in-app, our team is ready and standing by. Leave a voicemail (it will create a support ticket and we will be able to return your call) Email us at [email protected] If you leave a voicemail our team will be able to return your phone call. Thank you for your patience as we work through a resolution as quickly as possible.
- resolved Dec 15, 2025, 06:10 PM UTC
This incident has been resolved.
Notice November 25, 2025 Updox Customer Support 6h 35m
Started Nov 25, 2025, 02:54 PM UTC· resolved Nov 25, 2025, 09:29 PM UTC
- identified Nov 25, 2025, 02:54 PM UTC
We are currently unable to receive support requests via voicemail. For the fastest way to reach support, please click on Help from the lower right corner of your Updox inbox to start a live chat. Otherwise, please email [email protected]. Your patience is appreciated as we work to restore our voicemail.
- resolved Nov 25, 2025, 09:29 PM UTC
This incident has been resolved.
Major November 18, 2025 Cloudflare 6h 59m Updox, SMS Text Messaging, Quick Send SMS - Text Messaging, Updox Payments
Started Nov 18, 2025, 01:55 PM UTC· resolved Nov 18, 2025, 08:55 PM UTC
- identified Nov 18, 2025, 01:55 PM UTC
Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.
- identified Nov 18, 2025, 02:15 PM UTC
Cloudflare (internet infrastructure) is experiencing a global network outage. This issue may be impacting access to parts of the system. Our system does not leverage Cloudflare directly but many of our integrated third parties do and are showing intermittent impact. Due to this, functionality that relies on third parties may have intermittent errors and/or delays. This is also preventing our support team from accessing certain tools used to support our customers. We are monitoring the situation closely and will update this message with the known list of impacted areas.
- monitoring Nov 18, 2025, 04:09 PM UTC
Cloudflare (internet infrastructure) has communicated that they are continuing to monitor the issue. We may continue to experience intermittent issues as systems update across the internet. We will continue to monitor to ensure all systems are back to normal across the day.
- resolved Nov 18, 2025, 08:55 PM UTC
This incident has been resolved.
Critical November 10, 2025 System Unavailable 1h 43m Updox, Video Chat, Patient Portal
Started Nov 10, 2025, 07:20 PM UTC· resolved Nov 10, 2025, 09:03 PM UTC
- investigating Nov 10, 2025, 07:20 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application. We are investigating the issue and will post updates every 30 minutes.
- monitoring Nov 10, 2025, 07:34 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Nov 10, 2025, 09:03 PM UTC
This incident has been resolved.
Major November 7, 2025 Updox and Amazing Charts - Login and Patient Portal 3d 18h Updox, Amazing Charts
Started Nov 07, 2025, 08:39 PM UTC· resolved Nov 11, 2025, 03:38 PM UTC
- investigating Nov 07, 2025, 08:39 PM UTC
Updox is experiencing a disruption in service for a subset of users. Amazing Charts users may not be able to access the Updox application, as well as send items to Patient Portal. We are partnering with Amazing Charts to investigate the issue and we will continue to provide updates as they are available.
- investigating Nov 10, 2025, 09:08 PM UTC
Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
- investigating Nov 11, 2025, 12:52 PM UTC
Our team is in communication with Amazing Charts and we continue to partner with them to investigate the issue. We will provide updates as they are available.
- resolved Nov 11, 2025, 03:38 PM UTC
This incident has been resolved. If you need further assistance, please login to Updox and click on Help (in the lower right corner) to start a live chat or email [email protected].
Major November 7, 2025 System Degradation 3h 55m Updox, Fax
Started Nov 07, 2025, 01:35 PM UTC· resolved Nov 07, 2025, 05:30 PM UTC
- investigating Nov 07, 2025, 01:35 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the application or may experience slowness. We are investigating the issue and will post updates every 30 minutes.
- investigating Nov 07, 2025, 02:11 PM UTC
Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
- identified Nov 07, 2025, 02:44 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- identified Nov 07, 2025, 03:49 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring Nov 07, 2025, 05:09 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Nov 07, 2025, 05:30 PM UTC
This incident has been resolved.
Notice October 20, 2025 Live Chat System Outage 1h 25m
Started Oct 20, 2025, 04:52 PM UTC· resolved Oct 20, 2025, 06:18 PM UTC
- identified Oct 20, 2025, 04:52 PM UTC
Our Live Chat System is currently unavailable. To contact Support, please email [email protected] or visit https://www.updox.com/support/ and fill out the form to open a case. The Updox application and APIs are not affected.
- resolved Oct 20, 2025, 06:18 PM UTC
This incident has been resolved.
Minor October 10, 2025 Service Degradation 1h 18m Updox, Fax
Started Oct 10, 2025, 04:24 PM UTC· resolved Oct 10, 2025, 05:42 PM UTC
- monitoring Oct 10, 2025, 04:24 PM UTC
We are currently experiencing a service disruption. Users may notice delays in sending and receiving faxes, slower performance when uploading files or attaching documents, and delays when printing. We expect these issues to be resolved within the next 90 minutes and will provide an update once normal service is restored.
- resolved Oct 10, 2025, 05:42 PM UTC
This incident has been resolved.
Notice July 11, 2025 Blank page after login 1h 21m Updox
Started Jul 11, 2025, 12:46 PM UTC· resolved Jul 11, 2025, 02:08 PM UTC
- investigating Jul 11, 2025, 12:46 PM UTC
Updox is experiencing a disruption in service. Users may experience a blank screen after login. We recommend clearing your browser cache to resolve the issue. We are investigating the issue will continue to provide updates every 30 minutes. Thank you for your patience. If further assistance is needed please visit https://www.updox.com/support/ to chat with support.
- identified Jul 11, 2025, 01:48 PM UTC
Our team has determined the cause of the service interruption within the Updox application and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience. For a faster resolution, we recommend clearing your browser cache for All Time to resolve the issue.
- resolved Jul 11, 2025, 02:08 PM UTC
This incident has been resolved.
Major June 23, 2025 Service Disruption 42m Updox
Started Jun 23, 2025, 12:36 PM UTC· resolved Jun 23, 2025, 01:19 PM UTC
- investigating Jun 23, 2025, 12:36 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access Application. We are investigating the issue and will post updates every 30 minutes.
- monitoring Jun 23, 2025, 12:59 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time. We will continue to monitor. If there are no additional occurrences, the status of this incident will be moved to resolved in 30 minutes.
- resolved Jun 23, 2025, 01:19 PM UTC
This incident has been resolved.
Minor May 1, 2025 Webapp System Degradation and API Errors 7h 14m Updox, Fax
Started May 01, 2025, 06:49 PM UTC· resolved May 02, 2025, 02:03 AM UTC
- identified May 01, 2025, 06:49 PM UTC
Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. We are investigating the issue and will post updates every 30 minutes.
- identified May 01, 2025, 07:19 PM UTC
Our team continues to investigate the service interruption within Updox and we will continue to provide updates every 30 minutes. Thank you for your patience.
- identified May 01, 2025, 07:57 PM UTC
Updox is experiencing a disruption in service. Users may experience slowness within the web app, errors or delays when printing or faxing, and API errors. Your patience is appreciated as we work to restore the system.
- identified May 01, 2025, 09:37 PM UTC
Our team has identified the issue and is partnering with our data center partners to resolve packet loss between Updox and our fax carriers. This is resulting in slower than normal fax processing for both inbound and outbound faxes. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. At this time, the Updox web application is functioning normally for all other functionality.
- monitoring May 02, 2025, 12:55 AM UTC
The root issue has been resolved and our team is no longer observing packet loss between Updox and our fax carriers. Some faxes may still be delayed as our systems processes pending faxes and we will update when our queues have caught up. We apologize for any inconvenience this causes to your business and will keep you updated on the progress. As a reminder, the Updox web application is functioning normally for all other functionality.
- resolved May 02, 2025, 02:03 AM UTC
This incident has been resolved.
Critical April 9, 2025 Fax Services Degradation 2h 54m Fax
Started Apr 09, 2025, 01:50 PM UTC· resolved Apr 09, 2025, 04:44 PM UTC
- identified Apr 09, 2025, 01:50 PM UTC
Updox is experiencing a disruption in service with faxing. Some outbound faxes may fail to send to their destination. Some inbound faxes may be delayed in receiving. We are investigating the issue and will post updates as we have more information.
- identified Apr 09, 2025, 02:16 PM UTC
Outbound faxing has been rerouted to another carrier. Our operations team is still working towards inbound resolution. We appreciate your understanding and apologize for any inconvenience this may cause.
- resolved Apr 09, 2025, 04:44 PM UTC
Fax services have been restored. Inbound faxes that were queued are now being delivered. Outbound faxing has been restored to normal operations.
Minor February 12, 2025 Uploading and Attaching Documents 3h 46m Updox
Started Feb 12, 2025, 01:27 PM UTC· resolved Feb 12, 2025, 05:14 PM UTC
- identified Feb 12, 2025, 01:27 PM UTC
Updox is experiencing a disruption in service. You may experience trouble when uploading or attaching documents and may notice an error message in the notifications. We are investigating the issue and will provide an update as soon as we have more information. Workaround for drag and drop: When using drag and drop to upload documents, click the x on the upload and then refresh the inbox. The document should appear in your inbox.
- resolved Feb 12, 2025, 05:14 PM UTC
This incident has been resolved.
Minor January 17, 2025 Document Thumbnail Images 21m Updox
Started Jan 17, 2025, 03:13 PM UTC· resolved Jan 17, 2025, 03:34 PM UTC
- identified Jan 17, 2025, 03:13 PM UTC
Updox is experiencing a disruption in service with document images. Users will not be able to see the thumbnail image of the documents. Hover over or click the document to view it. We are investigating the issue and will post updates every 30 minutes.
- resolved Jan 17, 2025, 03:34 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Minor January 10, 2025 Delays when uploading, attaching, and printing documents 2h 18m Updox
Started Jan 10, 2025, 03:35 PM UTC· resolved Jan 10, 2025, 05:54 PM UTC
- identified Jan 10, 2025, 03:35 PM UTC
Updox is experiencing a disruption in service with uploading, attaching documents, and printing to Updox through Updox Central. Some users may not be able to upload, attach or print to Updox or the documents may be delayed. We are investigating the issue and will post updates every 30 minutes. As a workaround, users may use the Updox application printer to print to Inbox. If you do not have that printer installed, information on installing the printer can be found here https://help.updox.com/help/installingupdoxprinter.
- identified Jan 10, 2025, 04:25 PM UTC
Our team has determined the cause of the service interruption within Updox and is working on a resolution. We will continue to post updates every 30 minutes. Thank you for your patience.
- monitoring Jan 10, 2025, 05:21 PM UTC
Our team has implemented a fix for the issue. We are working through processing a backlog queue of documents and users should see improvement as we get through this queue. We will continue to monitor until the issue has been fully resolved. Thank you for your patience.
- resolved Jan 10, 2025, 05:54 PM UTC
We have implemented a fix for the outage and the issue is resolved. All systems are operational at this time.
Major October 31, 2024 Updox Inbox Unavailable 38m Updox
Started Oct 31, 2024, 07:57 PM UTC· resolved Oct 31, 2024, 08:35 PM UTC
- identified Oct 31, 2024, 07:57 PM UTC
Updox is experiencing a disruption in service. Users may not be able to access the Updox inbox. We are investigating the issue and will post updates every 30 minutes.
- resolved Oct 31, 2024, 08:35 PM UTC
We have implemented a fix for the disruption in service and the issue is resolved. All systems are operational at this time.