Twilio incident

MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United States

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 16, 2026 affecting MMS Long Code, North America, lasting 20h 28m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 11:29 PM UTC
Resolved
Sep 17, 2026, 07:57 PM UTC
Duration
20h 28m
Detected by Pingoru
Sep 16, 2026, 11:29 PM UTC

Affected components

MMS Long Code, North America

Update timeline

  1. investigating Sep 16, 2026, 11:29 PM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 16, 2026, 11:55 PM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 16, 2026, 11:57 PM UTC

    Twilio customers may be experiencing MMS delivery delays from a Subset of Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 17, 2026, 01:02 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified Sep 17, 2026, 03:03 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified Sep 17, 2026, 07:03 AM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. identified Sep 17, 2026, 03:04 PM UTC

    Twilio customers may be experiencing MMS delivery delays from Twilio Long Codes to GCI network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  8. monitoring Sep 17, 2026, 03:53 PM UTC

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  9. resolved Sep 17, 2026, 07:57 PM UTC

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to GCI network subscribers in the United States is operating normally.