Twilio incident

SMS Delivery Delays from Twilio to H3G United Kingdom

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 17, 2026 affecting SMS, Europe, lasting 6h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:43 AM UTC
Resolved
Sep 17, 2026, 04:20 PM UTC
Duration
6h 37m
Detected by Pingoru
Sep 17, 2026, 09:43 AM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating Sep 17, 2026, 09:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 17, 2026, 10:43 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 17, 2026, 12:49 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to H3G network subscribers in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Sep 17, 2026, 02:16 PM UTC

    We have observed a recovery in SMS delivery from Twilio to H3G network subscribers in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved Sep 17, 2026, 04:20 PM UTC

    The incident has been resolved and SMS delivery from Twilio to H3G network subscribers in the United Kingdom is operating normally.