Twilio incident

User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 17, 2026 affecting Verify Silent Network Auth, lasting 7h 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2026, 09:14 AM UTC
Resolved
Sep 17, 2026, 04:28 PM UTC
Duration
7h 14m
Detected by Pingoru
Sep 17, 2026, 09:14 AM UTC

Affected components

Verify Silent Network Auth

Update timeline

  1. investigating Sep 17, 2026, 09:14 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 17, 2026, 10:14 AM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating Sep 17, 2026, 12:20 PM UTC

    Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring Sep 17, 2026, 02:23 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 17, 2026, 04:24 PM UTC

    We have observed a recovery in User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. resolved Sep 17, 2026, 04:28 PM UTC

    The incident has been resolved and User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines is operating normally.