Twilio incident
SMS Delivery Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Peru
Twilio experienced a minor incident on September 16, 2026 affecting SMS, Latin America, lasting 6h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 07:07 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to multiple networks in Peru. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 08:11 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Sep 16, 2026, 09:11 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 16, 2026, 11:14 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 16, 2026, 01:16 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Peru is operating normally.