Twilio incident

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Smart Communications Philippines

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 16, 2026 affecting SMS, APAC, lasting 11h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 07:36 PM UTC
Resolved
Sep 17, 2026, 06:53 AM UTC
Duration
11h 16m
Detected by Pingoru
Sep 16, 2026, 07:36 PM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating Sep 16, 2026, 07:36 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified Sep 16, 2026, 07:58 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 16, 2026, 08:59 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender Type to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified Sep 16, 2026, 11:00 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified Sep 17, 2026, 03:01 AM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring Sep 17, 2026, 04:52 AM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved Sep 17, 2026, 06:53 AM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Smart Communications network subscribers in the Philippines is operating normally.