Twilio incident

SMS Delivery Delays from a Subset of Twilio Toll-Free Numbers to Videotron Canada

Minor Resolved View vendor source →

Twilio experienced a minor incident on September 15, 2026 affecting SMS Long Code, North America and SMS Long Code, North America and 1 more component, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2026, 05:56 PM UTC
Resolved
Sep 15, 2026, 10:12 PM UTC
Duration
4h 16m
Detected by Pingoru
Sep 15, 2026, 05:56 PM UTC

Affected components

SMS Long Code, North AmericaSMS Long Code, North AmericaSMS Toll-Free, North AmericaSMS Toll-Free, North America

Update timeline

  1. investigating Sep 15, 2026, 05:56 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating Sep 15, 2026, 06:00 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified Sep 15, 2026, 06:33 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio and Zipwhip Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified Sep 15, 2026, 07:33 PM UTC

    Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring Sep 15, 2026, 08:24 PM UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved Sep 15, 2026, 10:12 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Toll-Free Numbers to Videotron network subscribers in Canada is operating normally.