Twilio incident
MMS Delivery Delays from a Subset of Twilio Long Codes to Freedom and Rogers Wireless Canada
Twilio experienced a minor incident on September 16, 2026 affecting MMS Long Code, North America, lasting 4h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 02:43 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 16, 2026, 03:45 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Sep 16, 2026, 05:32 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 16, 2026, 07:33 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Freedom and Rogers Wireless network subscribers in Canada is operating normally.