Twilio experienced a minor incident on September 15, 2026 affecting Group Rooms, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 03:38 PM UTC
We are currently investigating an issue where the Video Room Settings page is failing to load for users within 1Console. Our engineering team is actively looking into the root cause. We will provide an update in 1 hour or as soon as more information becomes available.
- investigating Sep 15, 2026, 04:38 PM UTC
We have identified the cause of the loading issue on the Video Room Settings page in Console and are currently working on deploying a fix. We'll provide an update in 2 hours or as soon as more information becomes available.
- monitoring Sep 15, 2026, 04:40 PM UTC
A fix has been deployed and we are currently monitoring the results. Users should now be able to load the Video Room Settings page in Console normally. We'll monitor this for 30 minutes.
- resolved Sep 15, 2026, 05:06 PM UTC
Users should now be able to load the Video Room Settings page in Console normally. Incident resolved.