Twilio incident
Voice Call Failures Between Twilio Germany Phone Numbers and Multiple Networks in Germany
Twilio experienced a minor incident on September 15, 2026 affecting Voice, Europe, lasting 8h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 15, 2026, 07:40 AM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Germany Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Sep 15, 2026, 08:42 AM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Sep 15, 2026, 10:49 AM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Sep 15, 2026, 02:13 PM UTC
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Sep 15, 2026, 04:15 PM UTC
The incident has been resolved and voice calls between Twilio Germany Phone Numbers and network subscribers on affected networks in Germany are operating normally.