Twilio Outage History
Twilio degraded · 7 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 571 of 602 (95%) |
Incidents, newest first
Minor May 7, 2026 User Authentication Identity Gateway API Failure Increase for PacificEast in United States 3h 8m Lookup Identity Match, Legacy Identity MatchAndAttributes
Started May 07, 2026, 04:12 AM UTC· resolved May 07, 2026, 07:21 AM UTC
- identified May 07, 2026, 04:12 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 07, 2026, 04:14 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 05:14 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase for PacificEast in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 07, 2026, 05:16 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase for PacificEast in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 07:21 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase for PacificEast in the United States is operating normally.
Minor May 6, 2026 Customers Unable to Select Address in Drop Down During Phone Number Purchase 1h 22m Other
Started May 06, 2026, 11:00 PM UTC· resolved May 07, 2026, 12:23 AM UTC
- investigating May 06, 2026, 11:00 PM UTC
We are investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 06, 2026, 11:52 PM UTC
We are still investigating an issue where Customers are unable to select Address in the drop down during phone number purchase in the Twilio Console. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 12:23 AM UTC
We determined this as a false positive incident. All services are now operating normally at this time.
Notice May 6, 2026 Voice Call Failures from Twilio Phone Numbers to Spain – Voice, Europe
Started May 06, 2026, 10:41 PM UTC· resolved May 06, 2026, 10:41 PM UTC
- resolved May 06, 2026, 10:41 PM UTC
The incident has been resolved and voice calls from Twilio Phone Numbers to network subscribers in Spain are operating normally.
Minor May 6, 2026 RCS inbound message delivery failures for iOS devices 2h 47m RCS Messaging
Started May 06, 2026, 08:05 PM UTC· resolved May 06, 2026, 10:52 PM UTC
- investigating May 06, 2026, 08:05 PM UTC
We are currently investigating an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few hours old. We will provide another update in 1 hours or as soon as more information becomes available.
- investigating May 06, 2026, 08:08 PM UTC
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
- investigating May 06, 2026, 08:09 PM UTC
We are continuing to investigate an issue where Customers are not receiving RCS messages from their iOS users for conversations that are more than few minutes old. We will provide another update in 1 hours or as soon as more information becomes available.
- identified May 06, 2026, 08:38 PM UTC
We have identified an issue involving inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes. Customers may experience messages failing to arrive until an outbound message is sent first. We have escalated this issue to our vendor. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 10:25 PM UTC
Our third party vendors have implemented a fix and we are seeing recovery in RCS messages. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 06, 2026, 10:52 PM UTC
Our engineers have monitored the fix and confirmed the issue with inbound RCS message delivery failures affecting iOS devices in conversation threads older than a few minutes has been resolved. All services are now operating normally at this time.
Minor May 6, 2026 Incorrect Tax Amount in Invoices 5h 47m SendGrid Billing
Started May 06, 2026, 05:34 PM UTC· resolved May 06, 2026, 11:22 PM UTC
- investigating May 06, 2026, 05:34 PM UTC
Starting around 9am PST on May 5, 2026, our engineers began investigating an issue with the most recent Twilio SendGrid invoices and the tax amounts on those invoices not being charged correctly. Users may experience issues with the tax amounts on the most recent invoices. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 05:46 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 06:48 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 07:47 PM UTC
Our engineers have identified the issue and are continuing on working toward a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 10:04 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We have resolved the tax calculation issue, and customer invoices have been corrected with the appropriate tax amounts. If you were overcharged, your refund will be automatically processed to your card on file within 7–10 business days. If you were undercharged, the corrected tax balance has been applied; please log in to your console to validate the updated invoice details. We will provide another update in an hour or as soon as more information becomes available.
- resolved May 06, 2026, 11:22 PM UTC
Our engineers have monitored the fix and confirmed the issue with Twilio SendGrid invoices and the tax amounts has been resolved. All services are now operating normally at this time.
Notice May 6, 2026 On Call Engineers are Investigating a Flex Issue 18m
Started May 06, 2026, 04:57 PM UTC· resolved May 06, 2026, 05:15 PM UTC
- investigating May 06, 2026, 04:57 PM UTC
Our monitoring systems have detected a potential issue with Flex. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- resolved May 06, 2026, 05:15 PM UTC
We have fully investigated the Flex issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Minor May 6, 2026 Voice Call Failures From Twilio to Multiple Networks in Spain 6h 1m Voice, Europe
Started May 06, 2026, 04:27 PM UTC· resolved May 06, 2026, 10:29 PM UTC
- investigating May 06, 2026, 04:27 PM UTC
Our monitoring systems have detected a potential Call Failure Issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating May 06, 2026, 04:54 PM UTC
We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating May 06, 2026, 05:54 PM UTC
We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating May 06, 2026, 08:01 PM UTC
We are still experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 08:33 PM UTC
We have started seeing recovery for call failures to Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 06, 2026, 10:29 PM UTC
The issue affecting intermittent Voice Call failures from Twilio to Multiple networks in Spain, and the service is functioning normally at this time.
Minor May 6, 2026 Error When Submitting Tickets on help.twilio.com 2h 21m Console, Customer Support Center
Started May 06, 2026, 11:01 AM UTC· resolved May 06, 2026, 01:23 PM UTC
- investigating May 06, 2026, 11:01 AM UTC
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- identified May 06, 2026, 11:21 AM UTC
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 06, 2026, 12:21 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- monitoring May 06, 2026, 12:53 PM UTC
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved May 06, 2026, 01:23 PM UTC
The issue with submitting support tickets on help.twilio.com has been resolved and is operating normally at this time.
Minor May 6, 2026 MMS Delivery Delays from a Subset of Twilio Short Codes to Verizon United States 4h 17m MMS Short Code, North America
Started May 06, 2026, 07:48 AM UTC· resolved May 06, 2026, 12:05 PM UTC
- investigating May 06, 2026, 07:48 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 06, 2026, 08:53 AM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Short Codes to Verizon network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 10:05 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 06, 2026, 12:05 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon network subscribers in the United States is operating normally.
Minor May 6, 2026 SMS Delivery Delays From a Subset of Twilio Long Codes to Multiple Networks in South Africa 5h 6m SMS, Middle East & Africa
Started May 06, 2026, 02:22 AM UTC· resolved May 06, 2026, 07:28 AM UTC
- investigating May 06, 2026, 02:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 02:27 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 03:28 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to Telekom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 06, 2026, 04:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 06, 2026, 05:50 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 07:07 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 06, 2026, 07:28 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to network subscribers on affected networks in South Africa is operating normally.
Minor May 6, 2026 SMS Delivery Delays and Failures from Twilio to Lycamobile SARL France 5h 8m SMS, Europe
Started May 06, 2026, 02:01 AM UTC· resolved May 06, 2026, 07:09 AM UTC
- investigating May 06, 2026, 02:01 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 06, 2026, 03:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Lycamobile SARL network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 05:06 AM UTC
We have observed a recovery in SMS delivery from Twilio to Lycamobile SARL network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 06, 2026, 07:09 AM UTC
The incident has been resolved and SMS delivery from Twilio to Lycamobile SARL network subscribers in France is operating normally.
Minor May 5, 2026 SMS Delivery Delays from Twilio to Multiple Networks in South Africa 11h 21m SMS, Middle East & Africa
Started May 05, 2026, 09:57 PM UTC· resolved May 06, 2026, 09:18 AM UTC
- investigating May 05, 2026, 09:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 05, 2026, 10:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 11:21 PM UTC
Twilio customers may be experiencing SMS Delivery Delays between Twilio Numbers and Multiple Networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available
- identified May 06, 2026, 12:22 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 06, 2026, 02:30 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 06, 2026, 06:36 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 06, 2026, 07:26 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 06, 2026, 09:18 AM UTC
The incident has been resolved and SMS delivery from Twilio to network subscribers on affected networks in South Africa is operating normally.
Minor May 5, 2026 SMS Delivery Delays and Failures from Twilio Phone Numbers to Elisa and Telia Finland 3h 16m SMS, Europe
Started May 05, 2026, 09:04 AM UTC· resolved May 05, 2026, 12:20 PM UTC
- investigating May 05, 2026, 09:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Elisa and Telia network subscribers in Finland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 05, 2026, 10:07 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Elisa and Telia network subscribers in Finland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 05, 2026, 10:18 AM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Elisa and Telia network subscribers in Finland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 05, 2026, 12:20 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone numbers to Elisa and Telia network subscribers in Finland is operating normally.
Minor May 5, 2026 SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Malaysia 12h 4m SMS, APAC
Started May 05, 2026, 02:29 AM UTC· resolved May 05, 2026, 02:33 PM UTC
- investigating May 05, 2026, 02:29 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 05, 2026, 03:42 AM UTC
Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 04:50 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 05, 2026, 05:52 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 07:57 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 05, 2026, 11:59 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 05, 2026, 02:33 PM UTC
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
Minor May 4, 2026 SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia 16h 32m SMS, Latin America
Started May 04, 2026, 08:53 PM UTC· resolved May 05, 2026, 01:25 PM UTC
- investigating May 04, 2026, 08:53 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:27 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 10:33 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 05, 2026, 12:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 05, 2026, 04:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:46 PM UTC
We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 05, 2026, 01:25 PM UTC
The incident has been resolved and SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia is operating normally.
Minor May 4, 2026 MMS Delivery Failures From a Subset of Twilio Long Codes to Liberty Media Puerto Rico 4h 58m MMS Long Code, North America, MMS, APAC
Started May 04, 2026, 08:49 PM UTC· resolved May 05, 2026, 01:48 AM UTC
- investigating May 04, 2026, 08:49 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:06 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:13 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 09:15 PM UTC
We are continuing to work on a fix for this issue.
- identified May 04, 2026, 10:13 PM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 10:47 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 05, 2026, 12:47 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 05, 2026, 01:48 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Liberty Media network subscribers in Puerto Rico is operating normally.
Minor May 4, 2026 SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States 44d 1h SMS Short Code, North America
Started May 04, 2026, 08:40 PM UTC· resolved Jun 17, 2026, 10:17 PM UTC
- investigating May 04, 2026, 08:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 08:40 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:41 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 04, 2026, 11:41 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 05, 2026, 03:42 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified May 05, 2026, 11:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified May 06, 2026, 03:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 07, 2026, 03:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 08, 2026, 03:44 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 09, 2026, 03:44 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 10, 2026, 03:50 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 11, 2026, 03:50 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 12, 2026, 03:52 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 13, 2026, 03:59 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 14, 2026, 03:59 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 15, 2026, 03:59 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 16, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 17, 2026, 04:00 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 18, 2026, 04:08 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 19, 2026, 04:08 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 20, 2026, 04:15 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 21, 2026, 04:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 22, 2026, 04:25 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 23, 2026, 04:25 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 24, 2026, 04:26 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 25, 2026, 04:26 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 26, 2026, 04:27 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 27, 2026, 04:28 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 28, 2026, 04:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 29, 2026, 04:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 30, 2026, 04:34 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified May 31, 2026, 04:35 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 01, 2026, 04:41 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 02, 2026, 04:43 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 03, 2026, 04:44 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 04, 2026, 04:44 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 05, 2026, 04:45 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 06, 2026, 04:53 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 07, 2026, 04:53 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 08, 2026, 05:01 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Jun 09, 2026, 05:02 AM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 09, 2026, 06:34 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Jun 09, 2026, 08:35 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Jun 10, 2026, 12:36 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Jun 10, 2026, 08:37 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Jun 11, 2026, 12:39 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 12, 2026, 12:40 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 13, 2026, 12:45 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 14, 2026, 12:51 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 15, 2026, 12:52 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 16, 2026, 12:59 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Jun 17, 2026, 12:59 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Jun 17, 2026, 10:17 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Google Voice network subscribers in the United States is operating normally.
Minor May 4, 2026 SMS Delivery Delays From Multiple Networks in Croatia to Twilio Long Codes 4h 2m SMS, Europe
Started May 04, 2026, 06:37 PM UTC· resolved May 04, 2026, 10:40 PM UTC
- investigating May 04, 2026, 06:37 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Croatia Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 04, 2026, 07:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified May 04, 2026, 08:23 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 09:28 PM UTC
Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 10:05 PM UTC
We have observed a recovery in SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 04, 2026, 10:40 PM UTC
The incident has been resolved and SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes is operating normally.
Notice May 4, 2026 SIP Registration Failure on iOS Bria Softphone 1h 50m
Started May 04, 2026, 08:03 AM UTC· resolved May 04, 2026, 09:54 AM UTC
- identified May 04, 2026, 08:03 AM UTC
We are currently investigating a service disruption that is causing SIP registration failures with 503/32008 errors on iOS Bria Softphone, while the same configurations work on PC and Android devices. Teams are working to deploy a fix. The current workaround is to use a PC or Android device for SIP registration. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 04, 2026, 09:54 AM UTC
Following a thorough investigation, we can confirm that Twilio’s services are operating as expected. The SIP registration issue appears to be specific to the interaction between Bria iOS and the Twilio registrar. No action is required for other platforms, and Twilio infrastructure is fully functional.
Minor May 4, 2026 SMS Delivery Delays from Twilio to TIGO / COMCEL Guatemala 6h 26m SMS, Latin America
Started May 04, 2026, 02:23 AM UTC· resolved May 04, 2026, 08:49 AM UTC
- investigating May 04, 2026, 02:23 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 04, 2026, 03:24 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 04, 2026, 05:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 06:42 AM UTC
We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 04, 2026, 08:49 AM UTC
The incident has been resolved and SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala is operating normally.
Minor May 3, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Short Codes to Cellularone United States 7h 28m SMS Short Code, North America
Started May 03, 2026, 11:29 PM UTC· resolved May 04, 2026, 06:58 AM UTC
- identified May 03, 2026, 11:29 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 04, 2026, 12:30 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Short Codes to Cellularone network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 02:32 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 04:32 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Cellularone NE Arizona network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 04, 2026, 06:58 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Cellularone network subscribers in the United States is operating normally.
Minor May 2, 2026 Flex Insights HR Delayed Gooddata loads 2h 40m Flex Insights
Started May 02, 2026, 01:36 AM UTC· resolved May 02, 2026, 04:16 AM UTC
- investigating May 02, 2026, 01:36 AM UTC
Flex Insights HR is observing delayed data loads to Goddata workspaces. The team is actively working with vendor Goodata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 1 hour or as soon as there is an update.
- investigating May 02, 2026, 02:19 AM UTC
Flex Insights HR is still observing delayed data loads to Gooddata workspaces. The team is actively working with vendor Gooddata. WhiIe the GoodData portal UI remains functional, some users may encounter outdated or stale data in the interim. We will update you with in next 2 hour or as soon as there is an update.
- resolved May 02, 2026, 04:16 AM UTC
Flex Insights HR is now seeing a recovery regarding the delayed data loads to GoodData workspaces. Users should start seeing up-to-date information in the portal. The incident has now been resolved.
Minor May 1, 2026 Flex Insights Historical Reporting is observing data load errors while uploading data to Gooddata. 54m Flex Insights
Started May 01, 2026, 12:48 AM UTC· resolved May 01, 2026, 01:43 AM UTC
- investigating Apr 30, 2026, 08:38 PM UTC
We are investigating intermittent issues with Flex Insights. Some customers might see delayed data. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Apr 30, 2026, 09:29 PM UTC
We are still investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 2 hours or as soon as more information becomes available.
- investigating Apr 30, 2026, 11:14 PM UTC
We are continually investigating intermittent issues with Flex Insights. Some customers might see delayed data, and the issue is actively being investigated by Gooddata. We expect to provide another update in 4 hours or as soon as more information becomes available.
- investigating May 01, 2026, 12:48 AM UTC
We are continuing to address the intermittent issues with Flex Insights. The root cause has been traced to a specific vendor-side datacenter outage. While some accounts remain unaffected, others may experience stale data or errors when loading reports. We expect to provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 01, 2026, 01:22 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata but we will continue to monitor the situation. We expect to provide another update in 2 hours or as soon as more information becomes available.
- resolved May 01, 2026, 01:43 AM UTC
We are no longer observing data load errors for Flex Insights Historical Reporting while uploading data to Gooddata and the service is functioning normally at this time.
Minor April 30, 2026 Voice Call Audio Quality Degradation between Twilio Phone Numbers and Multiple Networks in United Kingdom 6h Voice, Europe
Started Apr 30, 2026, 07:06 PM UTC· resolved May 01, 2026, 01:07 AM UTC
- investigating Apr 30, 2026, 07:06 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 30, 2026, 08:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and Hutchison H3G network subscribers in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Apr 30, 2026, 09:03 PM UTC
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Apr 30, 2026, 11:03 PM UTC
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in the United Kingdom and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 01, 2026, 01:07 AM UTC
The incident has been resolved and voice calls between Twilio Phone Numbers and network subscribers on affected networks in the United Kingdom are operating normally.
Minor April 30, 2026 Delays with Contact Engagement Tracking and Segmentation in Legacy Marketing 4d 21h SendGrid Statistics, SendGrid Legacy Marketing Campaigns
Started Apr 30, 2026, 06:50 PM UTC· resolved May 05, 2026, 04:17 PM UTC
- identified Apr 30, 2026, 06:50 PM UTC
Our engineers have identified an issue causing delays in recipient engagement data for a subset of Legacy Marketing customers (TNE Marketing Campaigns are NOT affected). Affected customers may experience delays in viewing click and open statistics, and the option to export campaign click data may appear disabled. This does not impact mail send. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Apr 30, 2026, 08:58 PM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 4 hours or as soon as more information becomes available.
- identified May 01, 2026, 03:31 PM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 6 hours or as soon as more information becomes available.
- monitoring May 01, 2026, 07:02 PM UTC
Our engineers have implemented a fix and are monitoring system performance. . We will provide another update in 6 hours or as soon as more information becomes available.
- monitoring May 02, 2026, 12:58 AM UTC
Our engineers have implemented a fix and are continuing to monitor system performance and recovery. During this time a subset of Legacy Marketing customers may continue to see delays in updating contact engagement data. We will be providing a daily update moving forward, or as soon as we have new information to share.
- monitoring May 03, 2026, 12:59 AM UTC
We've identified the issue and still are working towards a fix. We will provide another update in 12 hours or as soon as more information becomes available.
- monitoring May 03, 2026, 02:54 PM UTC
Our system is still processing the missing Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring May 04, 2026, 04:43 PM UTC
Our system is still processing the delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns; currently, the data should be up-to-date up through May 1. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved May 05, 2026, 04:17 PM UTC
Our engineers have successfully completed processing all delayed Engagement Tracking and Segmentation data for Legacy Marketing Campaigns. All contact engagement data and segmentation features are now fully up-to-date and functioning normally. We sincerely apologize for any inconvenience this delay caused. This issue is now resolved, but if you experience any further issues please reach out to our SendGrid Technical Support Team for further assistance.