Twilio incident

Voice Call Failures From Twilio to Multiple Networks in Spain

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 6, 2026 affecting Voice, Europe, lasting 6h 1m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 04:27 PM UTC
Resolved
May 06, 2026, 10:29 PM UTC
Duration
6h 1m
Detected by Pingoru
May 06, 2026, 04:27 PM UTC

Affected components

Voice, Europe

Update timeline

  1. investigating May 06, 2026, 04:27 PM UTC

    Our monitoring systems have detected a potential Call Failure Issue. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. investigating May 06, 2026, 04:54 PM UTC

    We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. investigating May 06, 2026, 05:54 PM UTC

    We are experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. investigating May 06, 2026, 08:01 PM UTC

    We are still experiencing intermittent call failures to Spain. Our engineers are working with our carrier partners to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.

  5. monitoring May 06, 2026, 08:33 PM UTC

    We have started seeing recovery for call failures to Spain phone numbers. We will continue to monitor to ensure a full recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 06, 2026, 10:29 PM UTC

    The issue affecting intermittent Voice Call failures from Twilio to Multiple networks in Spain, and the service is functioning normally at this time.