Twilio incident

SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 4, 2026 affecting SMS, Latin America, lasting 16h 32m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 08:53 PM UTC
Resolved
May 05, 2026, 01:25 PM UTC
Duration
16h 32m
Detected by Pingoru
May 04, 2026, 08:53 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 04, 2026, 08:53 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 04, 2026, 09:27 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 04, 2026, 10:33 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identified May 05, 2026, 12:34 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. identified May 05, 2026, 04:43 AM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. monitoring May 05, 2026, 12:46 PM UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. resolved May 05, 2026, 01:25 PM UTC

    The incident has been resolved and SMS delivery from Twilio Phone Numbers to Viva network subscribers in Bolivia is operating normally.