Twilio incident

SMS Delivery Failures from Twilio Phone Numbers to Viva Bolivia

Started
May 04, 2026, 08:53 PM UTC
Resolved
Ongoing
Duration
● 1h 45m
Detected by Pingoru
May 04, 2026, 08:53 PM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 04, 2026, 08:53 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 04, 2026, 09:27 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 04, 2026, 10:33 PM UTC

    Twilio customers may be experiencing SMS delivery failures from Twilio Phone Numbers to Viva network subscribers in Bolivia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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