Twilio incident

SMS Delivery Delays from Twilio to TIGO / COMCEL Guatemala

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 4, 2026 affecting SMS, Latin America, lasting 6h 26m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 02:23 AM UTC
Resolved
May 04, 2026, 08:49 AM UTC
Duration
6h 26m
Detected by Pingoru
May 04, 2026, 02:23 AM UTC

Affected components

SMS, Latin America

Update timeline

  1. investigating May 04, 2026, 02:23 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 04, 2026, 03:24 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo and Comcel network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. investigating May 04, 2026, 05:25 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to TIGO / COMCEL network subscribers in Guatemala. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoring May 04, 2026, 06:42 AM UTC

    We have observed a recovery in SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. resolved May 04, 2026, 08:49 AM UTC

    The incident has been resolved and SMS delivery from Twilio to TIGO / COMCEL network subscribers in Guatemala is operating normally.