Twilio incident

SMS Delivery Delays From Multiple Networks in Croatia to Twilio Long Codes

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 4, 2026 affecting SMS, Europe, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 06:37 PM UTC
Resolved
May 04, 2026, 10:40 PM UTC
Duration
4h 2m
Detected by Pingoru
May 04, 2026, 06:37 PM UTC

Affected components

SMS, Europe

Update timeline

  1. investigating May 04, 2026, 06:37 PM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers to Twilio Croatia Long Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 04, 2026, 07:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 04, 2026, 08:23 PM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified May 04, 2026, 09:28 PM UTC

    Twilio customers may be experiencing SMS delivery delays from network subscribers on multiple networks in Croatia to Twilio Long Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. monitoring May 04, 2026, 10:05 PM UTC

    We have observed a recovery in SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. resolved May 04, 2026, 10:40 PM UTC

    The incident has been resolved and SMS delivery from network subscribers on multiple networks in Croatia to Twilio Long Codes is operating normally.