Twilio incident

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in Malaysia

Minor Resolved View vendor source →

Twilio experienced a minor incident on May 5, 2026 affecting SMS, APAC, lasting 12h 4m. The incident has been resolved; the full update timeline is below.

Started
May 05, 2026, 02:29 AM UTC
Resolved
May 05, 2026, 02:33 PM UTC
Duration
12h 4m
Detected by Pingoru
May 05, 2026, 02:29 AM UTC

Affected components

SMS, APAC

Update timeline

  1. investigating May 05, 2026, 02:29 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. investigating May 05, 2026, 03:42 AM UTC

    Twilio customers may be experiencing SMS delivery failures between Twilio and multiple networks in Malaysia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identified May 05, 2026, 04:50 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. identified May 05, 2026, 05:52 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identified May 05, 2026, 07:57 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identified May 05, 2026, 11:59 AM UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Malaysia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  7. monitoring May 05, 2026, 12:33 PM UTC

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  8. resolved May 05, 2026, 02:33 PM UTC

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Malaysia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.