Twilio incident

SMS Delivery Failures from a Subset of Twilio Short Codes to Google Voice United States

Started
May 04, 2026, 08:40 PM UTC
Resolved
Ongoing
Duration
● 1h 59m
Detected by Pingoru
May 04, 2026, 08:40 PM UTC

Affected components

SMS Short Code, North America

Update timeline

  1. investigating May 04, 2026, 08:40 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. identified May 04, 2026, 08:40 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. identified May 04, 2026, 09:41 PM UTC

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to Google Voice network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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